Naviant, a top OnBase reseller and enterprise content management solutions provider, was recently honored at Hyland’s 2017 Team OnBase Conference as an OnBase Diamond Support Award winner and achieved Platinum Partner status.
Naviant, a long-time OnBase partner, has been awarded the prestigious Diamond Support Award for the last 13 years in a row. Hyland sets criteria for the Diamond Award based on training, customer retention, ratio of employees providing support to customers, and percentages of customers using the current software release. Customer feedback also plays a critical role, with the award requiring a customer retention rate of 95 percent or better measured through annual renewals and customer satisfaction surveys. Platinum Partner Status is awarded to Hyland’s top-performing partners based on sales revenues.
As a long-standing key partner of Hyland, Naviant helps organizations operate more efficiently using OnBase ECM and workflow automation software. Naviant’s “process-first” approach brings focus to the importance of process improvement prior to implementing best-in-class ECM solutions and technology.
“Our clients rely on us to make a direct impact on their bottom line, and the power of the OnBase ECM platform coupled with our business process expertise allows us to deliver on that promise,” said Liz Skolaski, VP at Naviant. “We value our partnership with Hyland, and these top honors are especially noteworthy because they help set Naviant apart from other OnBase solution integrators.”
“Because of Hyland’s commitment to our customers, we only partner with the best solution providers in the industry,” said Eric Miller, director of channel sales at Hyland. “Naviant is a shining example of the value our partners bring to market, and their exemplary delivery and support of industry-leading technology solutions is deserving of Diamond & Platinum recognition.”
The Authorized OnBase Solution Provider community is an exclusive team of more than 400 Hyland partners. They provide expertise and hands-on support for OnBase, as well as the many complementary technologies that make up ECM software solutions. Providers work with Hyland to give customers the highest level of technical support as they receive continuous OnBase training and the backing of Hyland.
Business processes and solutions that empower better and faster decisions are what we do best. Our process-first approach brings focus to the importance of process improvement prior to implementing best-in-class solutions. As a nationally-recognized document management solutions integrator and business process consulting organization with over 30 years experience, our clients do more with less by streamlining processes and gaining visibility into the information they need to make better decisions. Naviant is a top-tier partner for OnBase, a single enterprise information platform for managing content, processes, and cases, that combines ECM, case management, business process management (BPM), records management, compliance, and capture functionality on a single platform. Process focus. Excellence.