Naviant, a leading provider of intelligent automation solutions by Hyland and ABBYY, announced today that it signed an agreement to acquire User Friendly Consulting. User Friendly Consulting (UFC) is a business process automation provider based in Michigan.  

Michael Carr, President & CEO at Naviant, says, “UFC is a top ABBYY partner and has an incredible reputation in the Intelligent Document Processing (IDP) market, and you can expect that same great service to continue with Naviant. UFC’s talent partnered with Naviant’s talent and thriving and happy client base will help elevate our client experience and accelerate intelligent automation journeys for clients.” 

Travis Spangler, General Manager and Director of Sales & Operations of UFC, says, “Our superior client experience will continue with Naviant’s strong reputation and core commitment to client success. Naviant brings experienced resources with expanded offerings to help our clients achieve even more success.” 

“We’ve worked closely with Naviant and UFC, two of ABBYY’s leading partners, for many years to deliver impactful ROI using our purpose-built AI for understanding documents,” comment Neil Murphy, Chief Sales Officer at ABBYY. “We look forward to their continued investment in the Intelligent Process Automation market.” 

Michael Carr added, “We are committed to providing the same outstanding support and delivery of services our clients have grown to expect, and we look forward to personally welcoming User Friendly Consulting clients and staff into the Naviant community.” 

About Naviant 

Naviant is a nationally recognized intelligent automation solutions integrator and business process consulting organization with over 30 years of experience. We help our clients do more with less by using technology to streamline processes and gain visibility into the data they need to make better decisions.  

Our “process-first” approach emphasizes the importance of process improvement before implementing technology solutions such as OnBase, Brainware, the ABBYY intelligent capture platform, Hyland RPA and Jadu content portal technology.  

We are proud to be a top-tier partner for Hyland’s OnBase, a single enterprise information platform for managing content, processes, and cases. OnBase combines ECM, case management, business process management (BPM), records management, compliance, and capture functionality on a single platform. In addition, we’re a top partner for ABBYY intelligent document processing platform. To learn more about Naviant, please visit Process focus. Excellence.

About Hyland

Hyland is a leading content services provider that enables thousands of organizations to deliver better experiences to the people they serve. Find us at

About Kara

As a Naviant Content Writer since 2019, Kara is passionate about helping organizations unleash the power of technology to solve their business challenges. In her weekly articles, Kara breaks down the latest research, trends, and tips in the digital transformation world, specializing in intelligent automation, the cloud, AP & HR automation, artificial intelligence, change management, and more. She is also a Copywriter for the American Marketing Association-Madison, where she contributes bimonthly articles that interview industry experts and highlight the latest marketing trends. When she’s not writing, Kara is working on her latest art project, scoping out new music, or out for a run.