Hyland Software is committed to supporting products that our customers use to accomplish their organization’s goals. Over time, some products are superseded by new offerings and enhancements. Wondering where your version of OnBase is in the support schedule? Find out here.
Support Lifecycle Policy
- Each version will receive Mainstream Support for a period of five years from the year in which the version was released. A module is considered to have received a full year of Mainstream Support on December 31st of the year of its release, regardless of when in the year the release occurred. A version is retired at the end of the fifth year of Mainstream Support.
- Extended Support is offered for retired versions. Extended Support is subject to an additional support fee that is applied to the annual maintenance renewal (Software Maintenance – Extended Support).
Software Retirement Schedule
- As of December 31, 2017, version 12.0 and below are subject to the Extended Support Fee
- After December 31, 2018, version 13.0 and below will be subject to the Extended Support Fee
- After December 31, 2019, version 14.0 and below will be subject to the Extended Support Fee
- After December 31, 2020, version 15.0 and below will be subject to the Extended Support Fee
- After December 31, 2021, version 16.0 and below will be subject to the Extended Support Fee
- After December 31, 2022, version 17.0 and below will be subject to the Extended Support Fee
Read the full article on the Hyland Software Communities page here for the end of life schedule on specific modules, APIs and integration points.
Additional links you may find useful as you plan your next upgrade:
