Naviant Receives Top Platinum & Diamond Honors from OnBase

VERONA, WI & MIDDLEBURG HEIGHTS, OH – Naviant, a top OnBase reseller, was recently honored at Hyland Software’s 2019 OnBase Executive Leadership Retreat for outstanding customer support and partner performance by being awarded the OnBase Diamond Support Award and achieving Platinum Partner status year after year.

Naviant, a long-time OnBase partner, has been awarded the prestigious Diamond Support Award for the last 15 years in a row. Hyland sets criteria for the Diamond Award based on training, customer retention, ratio of employees providing support to customers, and percentages of customers using the current software release. Customer feedback also plays a critical role, with the award requiring a customer retention rate of 95 percent or better measured through annual renewals and customer satisfaction surveys. Platinum Partner Status is awarded to Hyland’s top-performing partners based on sales revenues and ECM experience.

As a long-standing key partner of Hyland, Naviant helps organizations operate more efficiently using OnBase ECM and workflow automation software. Naviant’s “process-first” approach brings focus to the importance of process improvement prior to implementing best-in-class ECM solutions and technology, such as OnBase and Brainware by Hyland.

“We believe our 98%+ customer retention rate speaks volumes to the level of service and commitment we provide to our happy customers”, says Elizabeth Skolaski, VP at Naviant. “The best-in-class OnBase ECM platform has a direct and measurable impact with our clients to help them work better, smarter, and faster with less, and these top honors help set Naviant apart from other OnBase resellers.”

“Our partner community is held to the highest standards. This annual distinction demonstrates Naviant’s relentless commitment to developing, implementing and supporting mission-critical solutions that solve a wide range of business challenges for organizations,” said Bill Kavanaugh, vice president of sales at Hyland.

But Wait… There’s More! Naviant Wins Three Other 2019 Awards

In addition to the prestigious recognitions above, Naviant was also awarded the sole winner in three of the five other categories of awards, including 2019 Brainware Capture Partner of the Year for our expertise with Brainware implementations, the 2019 Partner Marketing Excellence Award for Naviant’s innovative approach to customer education, as well being named the 2019 Commercial Partner of the Year.

The Authorized OnBase Solution Provider community is an exclusive team of more than 400 Hyland partners worldwide. OnBase Resellers provide expertise and hands-on support for OnBase, and work with Hyland to give customers the highest level of technical support as they receive continuous OnBase training and the backing of Hyland.

About Naviant
Business processes and solutions that empower better and faster decisions are what we do best. Our process-first approach brings focus to the importance of process improvement prior to implementing best-in-class solutions. As a nationally-recognized document management solutions integrator and business process consulting organization with over 30 years experience, our clients do more with less by streamlining processes and gaining visibility into the information they need to make better decisions. Naviant is a top-tier partner for OnBase, a single enterprise information platform for managing content, processes, and cases, that combines ECM, case management, business process management (BPM), records management, compliance, and capture functionality on a single platform. Process focus. Excellence.

About Jen

Jen Hein is the VP of Marketing for Naviant. Her passion for innovation and dedication to pushing the envelope with marketing has helped position Naviant as the #1 Hyland Partner for Marketing Excellence. Jen’s vision for investing in the right marketing strategies and technology that align with sales to deliver a strong customer experience is a key pillar in Naviant’s growth strategy. With 15+ years of experience in B2B marketing, she has built an awesome team of marketers that share those same beliefs on how to gain and retain happy customers… and they have fun doing it! When not at work, Jen loves spending time with her husband and their four amazing children, being outside in nature, and giving out high fives.