If you’re an OnBase user, you may have heard rumblings about big changes on the horizon for Hyland.

As of the 2024 CommunityLIVE conference, Hyland has officially revealed exactly what that means.

5 Pillars of Hyland's Multi-Year Strategy

What is Hyland’s multi-year vision and strategy?

In short, the goal of Hyland’s product strategy, which will unfold over the next five years, is to:

  • Meet customers where they are at, whether that is in a cloud or on-prem solution
  • Begin offering differentiated content management powered by AI and metadata (which can together be known as content intelligence)
  • Help OnBase users enjoy faster time to value with content enablement and industry solutions

Wondering how Hyland plans to achieve all of this and how it might impact you as an OnBase user? Keep reading to get a breakdown of the 5 key pillars that make up this strategy.

Unpacking the 5 Pillars of Hyland’s Multi-Year Plan and What it Means for You

Before we dive into the pillars, let’s address a very good question on the minds of many OnBase users: “How will the future direction impact our current and future use of OnBase?

Hyland is going to meet you where you are at! You can continue get the benefits from your solution, on-prem or in the cloud, while being more easily able to take the latest enhancements.

1. Federated Content Cloud

Federated Content Cloud will enable customer/partner hosted or Hyland hosted solutions to adopt monthly Service Release updates more easily to ensure customer environments have the latest security updates, defect corrections, and access to innovations available in the Content Innovation Cloud. Automation of full major version upgrades will become available in future iterations of the SaaS Enabled Update capability. This way, Hyland will be able to meet all customers where they’re at, whether on-prem or in the cloud.

What This Means for You: If you already have an customer/partner hosted or Hyland hosted solution, you will more easily be able to upgrade and take new features! Hyland is creating a framework that allows for easier use of their solutions, upgrades, and adoption of features, so you’ll benefit from this whether you remain on-prem or move to a cloud environment.

Hyland has also announced that customers will receive a combination of targeted enhancements to existing capabilities directly on their existing OnBase platform. Customers will also gain access to net new capabilities available in the Content Innovation Cloud (CIC) by adopting the SaaS Enabled Updates and Content Federation components of the Federated Content Cloud.

Even more, Hyland has announced that in addition to the SaaS Enabled Updates capabilities of Federated Content Cloud, customers will be able to get federated access from the Content Innovation Cloud to their individual or multiple OnBase instances as well as non-Hyland content repositories such SharePoint, Google Drive, Box, FileNet or Documentum, since Hyland delivers a library of content federation connections.  This will allow customers to take advantage of the Content Intelligence, Process Intelligence, and Application Intelligence capabilities (more on these later) of the Content Innovation Cloud against all content in an organization that has relevant context and insights embedded in the content that can be extracted to drive intelligent automation and intelligent user experiences. This will provide decision intelligence, which will ultimately drive more efficient and effective business decisions and outcomes.

2. Content Intelligence

Hyland is also prioritizing content intelligence, which integrates advanced AI and GenAI at every step to help you unlock the full potential of your content.

What this means for you: With this emphasis on widespread AI integration, you’ll be able to transform both structured and unstructured data into actionable insights. And that’s a huge deal, as most organizations’ OnBase solutions are filled with mostly unstructured data that they’ve never been able to tap into. But with content intelligence, organizations can finally use this data to make more informed business decisions. Plus, they’ll be able to enjoy the competitive advantage that comes from full end-to-end intelligent automation, from enhanced efficiency and innovation to being able to respond to market changes faster.

3. Expanded Functional Capabilities

Hyland also plans to expand the value of its solutions by introducing market-defining platform capabilities in content services, intelligent document processing, business process management, and knowledge discovery. So far, this includes the following new solution options: Hyland Automate, Hyland Insight, and Hyland Credentials. Let’s break down what all three products are.

What is Hyland Insight?

Hyland Insight lets you make the most of your enterprise content by enabling advanced content curation, knowledge discovery, and automation, making it ready to interact with genAI. It uses AI agents and retrieval-augmented generation (RAG) to search, retrieve, and generate accurate information, enrich content, and perform specific tasks to boost your efficiency.

What is Hyland Automate?

Hyland Automate helps you fully control your workflows with low-code, AI-enhanced, end-to-end content-driven process automation and service orchestration. In other words, it offers dynamic and responsive forms, BPMN orchestration, prebuilt connectors and APIs, and a rules engine to ensure consistent rule application and automated decision-making.

What is Hyland Credentials?

Hyland Credentials uses blockchain-secured digital credentials to issue and verify digital records, primarily for higher education and government organizations. It ensures secure, tamper-proof records that can be verified anywhere and prevents fraud using cryptographic signatures.

What this means for you: Some organizations will benefit greatly from investing in all three of these offerings, and others will only need one or two of them. But having these new capabilities on the table simply gives you more options for building the ideal solution for your unique business needs.

 4. Content Enabled Enterprise Apps

This pillar’s all about integrations, giving you the power to create valuable content extensions to your line of business applications, from Workday to Salesforce. This way, you can embed Hyland content into the user experiences you already frequent today.

What this means for you: As we explored in pillar #1, this strategy will contribute to giving you a more unified Hyland experience. With more integrations, you’ll be able to embed content stored within your Hyland solution into the other user experiences you frequent daily. All the content you need will be easily accessible, no matter what app you’re working in.

5. Industry Solutions

Hyland products are used by a wide variety of industries, and each one has different needs. This pillar understands this reality and will address it by introducing tailored applications that combine Hyland platform capabilities with deep domain experience.

What this means for you: You’ll enjoy a purpose-built solution that’s tailored to your industry’s specific requirements. Sure, OnBase has never been one-size-fits-all, but the future of Hyland is setting its sights on delivering dedicated industry solutions that take specialization to the next level.

Hyland’s Multi-Year Vision & Strategy

As Hyland works to develop next-generation offerings while supporting existing products, we can all look forward to a future where our content management needs are met with more efficiency and intelligence, and at our own pace.

To get an even more in-depth breakdown of Hyland’s vision and strategy and how it’ll impact you, Hyland is hosting an informational webinar on October 17, 2024 at 11 AM EDT. Learn more and register here.

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About Kara

As a Naviant Content Writer since 2019, Kara is passionate about helping organizations unleash the power of technology to solve their business challenges. In her weekly articles, Kara breaks down the latest research, trends, and tips in the digital transformation world, specializing in intelligent automation, the cloud, AP & HR automation, artificial intelligence, change management, and more. She is also a Copywriter for the American Marketing Association-Madison, where she contributes bimonthly articles that interview industry experts and highlight the latest marketing trends. When she’s not writing, Kara is working on her latest art project, scoping out new music, or out for a run.