Every business has a high volume of content with the potential to drive immense business value.

The trouble is, unstructured data makes up 80% of enterprise content, and it’s often separated, existing both on-premises and in the cloud, and across an average of 21 different systems that may or may not be connected with each other.

Without the right tools, this data’s full value remains untapped, leaving organizations unable to get the full value out of a large portion of their content.

When you look at it that way, it’s no wonder why 63% of organizations are seeking to improve their data quality and 58% aim to improve access to knowledge and data.

But what are the right tools to enable unstructured content? Why, the answer is Content Intelligence tools.

What is Content Intelligence?

Content Intelligence embeds AI throughout the information lifecycle, transforming unstructured content into AI-ready data.

This means you’ll be able to:

1. Drive AI-powered intelligent automation at scale
2. Establish a solid framework for governance and data quality
3. Make data-driven decisions
4. Access critical contextual insights that weren’t in reach previously
5. Discover new opportunities for growth

Let’s take a look at three powerful Content Intelligence tools created by Hyland and how each one helps you unlock the full value of your content.

3 Examples of Content Intelligence Tools and How They Can Help

Tool 1: Knowledge Enrichment

Knowledge Enrichment is a data management suite that transforms your unstructured content into structured, smart content that’s ready for AI tools, apps, and more informed decision-making.

Knowledge Enrichment Key Features

• Data Curation: It transforms messy, unstructured content from across your organization into polished, AI-ready assets that can be used for things like analytics, AI agents, and knowledge discovery (more on those last two in a minute!)
• Context Enrichment: Instead of just knowing what a document says, this feature helps you understand what it means. It links your data with relevant context so it’s easier to search, process, and make decisions with.
• Multimodal Support: Whether it’s a PDF, video, audio clip, or image, Knowledge Enrichment can handle it. It ensures all types of content are usable and searchable, so you can always trust that you have access to all your content. Nothing’s left behind.
• Content Relationships: This feature connects the dots between different types of content. For example, it might link a chart in a report to the video that explains it. That gives you a fuller, richer understanding of your data.
• File Format Support: It can extract and structure data from over 600 file types while keeping the original meaning and layout intact, which is a big win for preserving context.

With all these features in mind, Knowledge Enrichment helps your organization make sense of its content, so you can work smarter, move faster, and make better decisions.

 Tool 2: Knowledge Discovery

Here’s a pain we can all relate to: You’re trying to find a certain piece of content, and you’ve searched in multiple locations, but you just can’t find it. This is where Knowledge Discovery can help you save significant time. It’s an AI-powered search and decision support tool that helps you find the insights you need, and fast.

You can ask a question in your own words (no need to worry about specific keywords anymore), and the tool quickly provides the content you need or the accurate, relevant answer you were seeking.

Knowledge Discovery Key Features

• Knowledge Discovery Agents: These are customizable AI helpers you can build using a simple point-and-click interface. You can train them to specialize in specific topics, answer repetitive questions, and even adjust their tone and response length.
• Consolidated Knowledge: Instead of searching one system at a time, this feature pulls together info from all your content repositories and tools into one unified view. No more hopping between platforms to piece together the full story.
• Agent Focus for Refined Queries: Want to get super specific? You can narrow your search results using metadata filters and dynamic options. This helps the AI give you more accurate, tailored answers so you’re not stuck sifting through irrelevant info.
• Verify AI-Generated Output: This feature shows you exactly which sources the AI used to generate its response. You can click through to the original documents to double-check or explore further, making checking AI’s work easy.
• Decision Support: When you’re making a big call, you want to be sure you’re not missing anything. This feature pulls together and analyzes info from multiple sources to give you a complete, trustworthy answer so you can move forward with confidence.

Whether you’re trying to make an informed decision, answer a customer question, or just find that one elusive document, Knowledge Discovery helps you do it faster, with accuracy and transparency you can trust.

Tool 3: Agent Builder

Agent Builder lets you create and manage AI agents that specialize in specific business tasks. These agents can work alongside your team, automate complex processes, and adapt as your needs evolve.

Agent Builder Key Features

• Agentic AI: You can choose from a catalog of pre-built AI agents or build your own from scratch. Then, you can customize them by setting goals, selecting knowledge sources, and defining actions. Common use cases include agents to answer customer questions or agents that analyze documents.
• Agent Lifecycle Management: You can version, test, deploy, monitor, and improve them over time. That means your agents can grow and evolve with your business.
• Agent Specialization and Learning: You can fine-tune your agents to specialize in specific areas, like HR, finance, customer service, and virtually any other area you might need assistance in.
• Human Supervision: Some tasks are too complex for one agent alone, so this feature lets multiple agents collaborate to execute workflows that usually require human coordination.
• No-Code Solution Builder: You don’t need to be a developer to use Agent Builder, as its no-code interface makes it easy to build and manage agents without writing a single line of code. That means more people across your organization can get involved and innovate, amplifying the overall benefits you’ll enjoy.

All in all, Agent Builder is fantastic at helping organizations scale AI, and do so easily.

Maximize All of Your Content

Content Intelligence is a powerful way to turn your organization’s scattered, unstructured content into a strategic asset. Whether you’re looking to clean up and enrich your data, find answers faster, or build AI agents that work alongside your team, Content Intelligence tools make it possible.

It’s also worth mentioning that these tools don’t just work well individually, they’re even stronger together. When you combine all the features we’ve discussed that come with Knowledge Enrichment, Knowledge Discovery, and Agent Builder, you create a content ecosystem that’s smarter, faster, and ready to scale.

Want to learn more about Content Intelligence? Drop a question or comment in the chat below, we’d love to hear from you.