Low-code dynamic case management solution provides a 360-degree view of information to drive WPS’ credentialing processes

The Workflow Management Coalition (WfMC) has awarded WPS Health Solutions (WPS) the 2016 Global Award for Excellence in Case Management for its use of OnBase case management functionality to accelerate its data-driven provider credentialing process.

WPS was selected for its use of a dynamic case management solution to connect and automate information to review and enroll more than 100,000 physicians and medical facilities that offer Medicare services. Working with Naviant, an authorized OnBase solution provider, WPS deployed its OnBase enterprise information platform. Utilizing the low-code case management capabilities within OnBase resulted in tremendous success for WPS, to:

  • Streamline its credentialing process for provider enrollment from 62 days to 19 days, gaining 69 percent improvement
  • Reduce printing costs associated with its 1.4 million pages of paper it printed annually
  • Simplify its reporting processes, to manage, understand and validate information on provider enrollment applications
  • Meet adherence to strict provider enrollment timeliness and quality standards

“The OnBase case management solution provides a comprehensive view of information tied to the multiple sources our employees need to review and validate for provider enrollment submissions,” said Janet Kyle WPS’ Executive Vice President WPS Government Health Administrators. “The solution helped us drastically reduce processing times and become one of the most efficient Medicare Administrative Contractors (MAC) for provider enrollment. It’s been so successful that our executive team has decided to expand OnBase across the entire Government Health Administrators (GHA) division to gain additional efficiencies.”

“It’s clear that the new age of information management demands innovative solutions that support the knowledge worker and equip them to handle content-enabled, information-intensive work,” said Liz Skolaski, VP for Naviant. “WPS Health Solutions is a primary example of a forward-thinking organization taking a holistic approach to information management to drastically transform processes and deliver exceptional service. We congratulate them for being recognized with the Global Award for Excellence in Case Management, and look forward to seeing the ongoing success of their OnBase solutions.”


About Naviant
Founded in 1986, Naviant has been a leader and sophisticated solutions integrator within the progressive evolution of the content management industry. Naviant proudly serves over 2,500 mid-size and global organizations and is headquartered in Wisconsin. As an OnBase Diamond Authorized OnBase Solutions Integrator and Support Provider, Naviant has achieved the highest recognition from Hyland, creator of OnBase, for providing superior technical support to its customers.
Top OnBase Reseller, Integrator & Support Provider



About OnBase by Hyland

OnBase is a single enterprise information platform for managing content, processes and cases. Providing enterprise content management (ECM), case management, business process management (BPM), records management and capture all on a single platform, OnBase transforms organizations around the globe by empowering them to become more agile, efficient and effective. Enterprise file sync and share (EFSS) for the OnBase platform is available with our complementary offering, ShareBase by Hyland.


About Jen

Jen Hein is the VP of Marketing for Naviant. Her passion for innovation and dedication to pushing the envelope with marketing has helped position Naviant as the #1 Hyland Partner for Marketing Excellence. Jen’s vision for investing in the right marketing strategies and technology that align with sales to deliver a strong customer experience is a key pillar in Naviant’s growth strategy. With 15+ years of experience in B2B marketing, she has built an awesome team of marketers that share those same beliefs on how to gain and retain happy customers… and they have fun doing it! When not at work, Jen loves spending time with her husband and their four amazing children, being outside in nature, and giving out high fives.