Posted: Feb. 14, 2014
The prestigious OnBase Diamond Support award was announced this week, and Naviant again received the Diamond distinction for providing superior customer support to their OnBase clients.
Technology that drives process efficiency is one of Naviant’s core competencies. Our proven track record in providing enterprise content management (ECM) solutions, like OnBase, to critical process and document flow challenges is built on the belief that process drives everything we set out to do. And we deliver as promised, with exceptional customer care, technical knowledge and support.
“We believe our 98%+ customer retention rate speaks volumes to the level of service and commitment our customers have come to expect from Naviant”, says Elizabeth Skolaski, VP at Naviant. “Our partner’s unique technology, specifically developed to manage document-centric content within an organization, is having a direct and measurable impact within our clients to help them do more with less. And our Naviant Support team is the best in the business for providing superior technical knowledge and friendly support to our customers.”
“This award shows Naviant’s dedication to providing customers with the best enterprise content management solutions that solve a wide range of business problems for organizations,” said Bill Kavanaugh, director of U.S. channel sales for Hyland Software. “Our partners are held to the highest standards and Naviant went above and beyond those benchmarks.”
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Naviant’s Support team publishes a weekly OnBase blog , the Naviant ECM Café, which has grown to become an invaluable technical resource for their OnBase clients. Please check it out at https://naviant.com/blog/. Naviant also hosts a business-focused blog on Document Management and ECM Industry trends at http://www.naviant.com/ecm/.