Access to public records is a cornerstone of an open, transparent government. However, responding to citizens’ requests for public records in an efficient and timely way is a constant challenge for government agencies. Manually processing paper requests and creating response correspondence is not only time-consuming and chaotic, but it can also cause frustration when responses are delayed or incomplete.
Once received, tracking and distributing requests becomes a challenge of reviewing long email chains, making phone calls and hunting down documents. Tracking systems are routinely just spreadsheets that require manual data entry and further consume staff time. With Hyland’s Public Records Request Management solution, you can simplify and automate the request submission and fulfillment process. From online request capabilities and comprehensive record searches to digital delivery, Hyland improves the process from beginning to end.
