Managed IT Services Offers Flexible Support
Your IT team is being pulled in every direction, making it difficult to sufficiently maintain your OnBase or ABBYY solution. When you partner with Naviant’s IT Managed Services team, you can supplement or outsource the administration, optimization, and expansion of your solution to the experts. And since your company is constantly evolving, we offer flexible managed services options that can adapt over time to fit your changing needs. Whatever your needs are, we’re here to help your team so you can focus on your core business operations and growth.
Your solution and network are unique and deserve tailored care. But finding and training experienced IT staff to manage your solution can be costly and difficult, especially considering IT talent shortages and the rising demand for IT services. Naviant Managed Services gives you access to a vast pool of resources who specialize in a variety of technologies, including the solutions you use. Additionally, you can trust that you’re getting the best possible support. Our professionals maintain certifications in the products they support and stay current on the latest updates.
Across the team, we have resources certified in:
- OnBase System Administration
- OnBase Workflow
- OnBase WorkView
- Application Programming Interfaces (API)
- ABBYY Vantage
- ABBYY Intelligent Capture
- Project Management Professional (PMP)
Beyond specific technologies, our team has extensive experience with:
- Servers and Infrastructure
- Reporting and Dashboards
- Web Services
- 3rd Party Integrations
- Project and Program Management
- Business Process Mapping
- Process Automation
- Document Capture
- Data Extraction
How Our Managed Services Team Can Help
Within our operating support offering, our Managed Services team takes over the ongoing administration of your solution’s day-to-day operations. We’ll manage:
- Production break/fix issues
- End-user assistance
- After-hours and on-call support
- System health checks
- Proactive system monitoring
You’ll also get the tools you need to stay ahead of production issues and opportunities through reports and dashboards that we can help you build. Additionally, we’ll work with you to consistently monitor KPIs like ticket counts and average response time. This data will help you see the value managed services is providing you and make better decisions.
If your team or specific new hires are new to your solution, we can coach and work alongside you as you gain new skills and experience. Operate support is also a fantastic option if you’ve recently experienced an unexpected employee departure. Our Managed Services team can fill in while you recruit new talent or can take over the responsibilities permanently.
Enhance Your Solution's Value
Beyond keeping the lights on, our Managed Services team can help you enhance your solution’s value. If you face more system enhancement requests than you have time for, we can implement them for you. Examples of enhancement services we offer include:
- System Upgrades
- Workflow Updates
- WorkView Updates
- Document Composition
- Reporting Dashboards
We can also provide best practice recommendations to help you establish and execute a standard process for identifying and prioritizing business requests. Whatever enhancement we take on, you’ll finally get to enjoy the results you’ve been longing for but never had time to pursue.
Expand Your Solution
If you’re looking to grow your current solution or introduce other solutions, our expansion support offering can help. You’ll work with our professional services and consulting teams to design and implement solutions that are optimized to fit your needs. These activities could include expanding your solution to new departments or contracts, modernization efforts, migrating to the Hyland Cloud, or expanding your solution to new Hyland portfolio offerings like RPA, customer communication management, or enterprise search.
To ensure that we’re building solutions that achieve your goals as efficiently as possible, we use our process-first Naviant Methodology. We start by examining your current processes and how your users engage in them. Then, we will design a solution that streamlines those practices and incorporates your business requirements.
Additional Value of Managed Services
01.Process Improvement Guidance
02.Exceptional Support Ticket Responsiveness
03.Measurements of Success
Process Improvement Guidance
Partnering with Naviant Managed Services also gives you access to our team of Business Consultants. These experienced professionals can provide valuable insights to further improve your solution and other digital transformation plans.
Exceptional Support Ticket Responsiveness
With so many urgent responsibilities to attend to, it can be difficult to resolve support issues quickly. Our Managed Services team can help. We provide a high level of support and responsiveness to our clients and the people who rely on their solutions every day. For example, one client’s support ticket average business duration went from taking 2 days, 4 hours, and 4 minutes to resolve 1,924 tickets to taking only 1 day, 6 hours, and 58 minutes. That’s 1 full day faster.
Measurements of Success
No matter which levels of support you choose, we’ll keep you updated throughout your engagement. We’ll provide regular status reports that outline the status of our ongoing initiatives and recent accomplishments. These reports highlight KPIs and provide call-outs for areas needing leadership or executive support. This will give you and your executive teams an opportunity to see the value you’re receiving from our partnership. It’ll also act as a roadmap for accomplishing your goals in the future.