Top Tier OnBase Reseller, OnBase Integrator & Support Provider
As a top OnBase solutions integrator and OnBase support provider, Naviant has been consistently named an OnBase Diamond & Platinum Partner year after year with a thriving and happy client base. Naviant has achieved the highest recognition from Hyland for providing superior technical support to customers and maintaining a 95%+ customer retention rate year after year.
Diamond Support is awarded to select partners that provide excellent support and service and maintain outstanding customer retention levels. Platinum Partner Status is awarded to Hyland’s top-performing
“Our partner community is held to the highest standards, and this annual distinction demonstrates Naviant’s relentless commitment to developing, implementing and supporting mission-critical solutions that solve a wide range of business challenges for organizations,” said Bill Kavanaugh, Hyland VP.
“Our clients rely on us to make a direct impact on their bottom line, and the power of the OnBase ECM platform coupled with our business process expertise allows us to deliver on that promise,” said Liz Skloaski, VP at Naviant. “We value our partnership with Hyland, and these top honors are especially noteworthy because they help set Naviant apart from other OnBase solution integrators.”
Prior to implementation, we employ our process-first approach which brings focus to the importance of process improvement prior to implementing best-in-class solutions. Our business process consultants have over 30 years experience helping clients streamline their business processes, and then after processes are optimized, implement successful OnBase solutions that empower better and faster decisions. Naviant has developed a two-phased approach, Planning Phase and Implementation Phase, to implementing Enterprise Content Management (ECM) solutions that is driven by proven methodologies and processes. Naviant’s phased approach provides customers with a high-level overview of what to expect at each phase, including deliverables and responsibilities for both Customer and Naviant.
Once your OnBase solution is in production, Naviant’s Customer Care Group (CCG) is there for you. Our team has extensive content management experience, and provides our OnBase customers a depth and breadth of support and technical expertise through an unparalleled team of quality, trained, and certified resource professionals. Naviant maintains a dedicated help desk to provide the first line of support to receive and resolve support inquiries.
In addition to outstanding implementation and support teams, our OnBase clients enjoy many perks, including access to monthly educational webinars, hosted OnBase Lunch & Learns, local OnBase User Group meetings (aka our Community of Practice groups) for Local & Tribal Government clients and our more Sophisticated Client Solutions, locally hosted OnBase System Administration & Introduction to OnBase Workflow training courses, our OnBase blog, Naviant’s monthly eNewsletter, and of course our flagship event that is our annual two-day OnBase Summit. We look forward to working with you!
OnBase Solution Support Provider
As an OnBase Diamond Authorized OnBase Support Provider, Naviant has achieved the highest recognition from OnBase for providing superior technical support to customers and maintaining a 95%+ customer retention rate for Maintenance renewals. Naviant’s Customer Care Group (CCG) maintains a dedicated help desk to provide the first line of support to receive and resolve support inquiries for all OnBase Enterprise Content Management (ECM) solution implementations. Naviant customers are provided with a dedicated toll-free number to use when calling in for support, as well as a dedicated support email address to email support inquiries. When contacting Naviant Support, the customer will be connected directly with a help desk technician, the issue will be logged into the Naviant’s Support System, assigned a reference number, and the customer will receive an email confirmation for tracking purposes.
Areas of Expertise as an OnBase Partner and Consultant
Naviant’s Professional Services Group (PSG) consultants have 10 to 20+ years of enterprise content management (ECM) and business process management (BPM) solution experience, and provide our customers a depth and breadth of business sense and technical expertise through an unparalleled team of quality, trained, and OnBase certified resource professionals. Naviant provides sound consulting and implementation expertise around key areas within Enterprise Content Management, including:
- Business Process Improvement
- Dynamic Case Management
- Document Management
- Document Imaging
- Forms Processing
- Integrations with LOB Systems (SAP, Dynamics, Oracle, etc.)
- Records Management
- Workflow Automation
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