Top Tier OnBase Reseller, Integrator & Support Provider
Out of hundreds of OnBase resellers, integrators and support partners, Naviant receives Hyland’s top Platinum partner status and the prestigious Diamond Support Partner Award designations year after year. Diamond Support is awarded to select partners that provide excellent support and service and maintain outstanding customer retention levels. Platinum Partner Status is awarded to Hyland’s top-performing partners .
As a long-standing key partner of Hyland, Naviant helps organizations operate more efficiently using OnBase ECM and workflow automation software. Naviant’s “process-first” approach brings focus to the importance of process improvement prior to implementing best-in-class ECM solutions and technology.
“Our clients rely on us to make a direct impact on their bottom line, and the power of the OnBase ECM platform coupled with our business process expertise allows us to deliver on that promise,” said Liz Skloaski, VP at Naviant. “We value our partnership with Hyland, and these top honors are especially noteworthy because they help set Naviant apart from other OnBase solution integrators.”
“Naviant has deservedly received both Diamond and Platinum award recognitions for its partnership with Hyland, creator of OnBase,” said Bill Kavanaugh, director of U.S. channel sales, Hyland. “Our partners are held to the highest standards, and Naviant’s ability to surpass those lofty benchmarks year after year is tied directly to their unwavering dedication to provide customers with solutions that solve a wide range of business problems.”
OnBase Support Provider
As an OnBase Diamond Authorized OnBase Support Provider, Naviant has achieved the highest recognition from OnBase for providing superior technical support to customers and maintaining a 95%+ customer retention rate for Maintenance renewals. Naviant’s Customer Care Group (CCG) maintains a dedicated help desk to provide the first line of support to receive and resolve support inquiries for all OnBase Enterprise Content Management (ECM) solution implementations. Naviant customers are provided with a dedicated toll-free number to use when calling in for support, as well as a dedicated support email address to email support inquiries. When contacting Naviant Support, the customer will be connected directly with a help desk technician, the issue will be logged into the Naviant’s Support System, assigned a reference number, and the customer will receive an email confirmation for tracking purposes.
Areas of Expertise
Naviant’s Professional Services Group (PSG) consultants have 10 to 20+ years of enterprise content management (ECM) and business process management (BPM) solution experience, and provide our customers a depth and breadth of business sense and technical expertise through an unparalleled team of quality, trained, and OnBase certified resource professionals. Naviant provides sound consulting and implementation expertise around key areas within Enterprise Content Management, including:
- Business Process Improvement
- Dynamic Case Management
- Document Management
- Document Imaging
- Forms Processing
- Integrations with LOB Systems (SAP, Dynamics, Oracle, etc.)
- Records Management
- Workflow Automation
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