Secure, Electronic, Medical Information Exchange by Provider and Payer

Providers and Payers need a better way to exchange medical data. The old way of doing this via fax, mail, overnight delivery, couriers, and web portals is expensive and does not guarantee the medical information arrives in a usable format. Process delays are also common which leads to penalties for missing claim payment timeframes, mispayments, and an overall member and provider dissatisfaction.

OnBase Mackinac, a new health information exchange (HIE) solution by OnBase and Naviant, provides a platform for a secure electronic medical information exchange that is more accurate, consistent, and faster.

Fast, secure, electronic medical information exchange

Using your existing secure infrastructure, OnBase Mackinac guarantees information delivery and receipt so no more lost or misplaced information. OnBase’s workflow and business process management (BPM) solution electronically and automatically routes the right information to the right person at the right time, even notifying staff of exceptions. The solution offers collaboration tools that allow authorized users across organizations to add dated, time-stamped notes and comments – all visible from real-time status updates and a full audit trail for process transparency.

Reduce costs by expediting processes

With OnBase, sharing data and documents occurs in seconds, not days. OnBase helps payers avoid health information exchange challenges such as fines for noncompliance, and avoid time-based exceptions to help mitigate the risk of appeals. Eliminating the costs of doing business the old way (fax, mail, couriers, etc.), results in a large cost savings to your organization. And, by splitting the per-transaction fee evenly between sender and receiver, OnBase Mackinac has the potential to reduce a payer’s cost-per-transaction by more than half. Available as a Software-as-a-Service (SaaS) offering, OnBase Mackinac also requires no capital investment.

Increases member and provider satisfaction through more accurate, collaborative communication

By ensuring authorized users have immediate access to accurate, up-to-date data and documents, OnBase Mackinac facilitates improved communication with stakeholders. This allows Payers to make more informed decisions faster, and empowers staff to provide first-call resolution for member and provider inquiries. Greater transparency, improved coordination of care, more accurate payments and fewer appeals for time-based exceptions result in a better overall experience, directly contributing to higher rates of member satisfaction and retention.