Posted: Mar. 9, 2020
Naviant Receives Top Diamond Support & Platinum Elite Honors from Hyland
VERONA, WI, MIDDLEBURG HEIGHTS, OH, & OREM, UT – Naviant, a top OnBase reseller, was recently honored at Hyland’s 2020 Executive Forum for outstanding customer support and partner performance. Naviant was awarded the OnBase Diamond Support Award and recognized for achieving Platinum Elite Partner Status year after year.
Naviant is a long-time OnBase partner, and this is the organization’s 16th time in a row receiving the OnBase Diamond Support Award. This prestigious award is based on customer retention, training, the ratio of employees providing support to customers, and the percentage of customers using the latest release of OnBase. Hyland also considers customer feedback, requiring that the winning partner has a customer retention rate of at least 95 percent. They measure this number through annual renewals and customer satisfaction surveys. Naviant also has a strong history of achieving Platinum Partner Status year after year, which is awarded to Hyland’s top-performing partners based on sales revenues and ECM experience. This year, Naviant was promoted further to receive Platinum Elite Partner Status.
Naviant helps organizations boost their process efficiency using OnBase content services and workflow automation software. Naviant’s “process-first” approach emphasizes the importance of process improvement before implementing best-in-class solutions and technology, such as OnBase and Brainware by Hyland.
“We believe our 98% retention rate speaks volumes to the level of service and commitment we provide to our happy customers,” says Elizabeth Skolaski, Executive Vice President and COO at Naviant. “The best-in-class OnBase content services platform has a direct and measurable impact on our clients and helps them work smarter and faster with less, and these top honors help set Naviant apart from the other OnBase resellers.”
“Hyland takes great pride in our global partner program, and we congratulate Naviant for their commitment to customer success and achievement as an OnBase Diamond Support & Platinum Elite Partner award winner,” said Bill Kavanaugh, Vice President of Sales at Hyland.
As a long-standing partner of Hyland, Naviant is a part of the Authorized OnBase Solution Provider community, an exclusive team of more than 300 Hyland partners worldwide. OnBase Resellers provide expertise and hands-on support for OnBase, and work with Hyland to give customers the highest level of technical support as they receive continuous OnBase training and the backing of Hyland.
Business processes and solutions that empower better and faster decisions are what we do best. As a nationally-recognized intelligent automation solutions integrator and business process consulting organization with over 30 years of experience headquartered in Verona, WI, our clients do more with less by streamlining processes and gaining visibility into the information they need to make better decisions. As a long-standing key partner of Hyland, Naviant helps organizations operate more efficiently using the OnBase software platform, Brainware intelligent capture platform, Kryon Robotics Process Automation platform. Naviant is a top-tier partner for OnBase, a single enterprise information platform for managing content, processes, and cases, that combines ECM, case management, business process management (BPM), records management, compliance, and capture functionality on a single platform. In addition, Naviant also partners with Kryon Systems for Robotics Process Automation (RPA) technology to enable organizations to drive business agility and efficiency by offloading repetitive high-volume work to a digital workforce (aka software robots). To learn more about Naviant, please visit naviant.com. Process focus. Excellence.