New Customer FAQ from DoxTek Acquisition
How Do I Receive Support Going Forward?
In the near term, you will continue to call 866.678.8400, option 2 or email email@example.com for your support. By April we plan to have our systems and processes consolidated and DoxTek’s support team will be fully integrated into Naviant’s support team. At that time, we will provide you with updated contact information. Naviant will continue to have a physical office in Orem, UT within the existing DoxTek office location, in addition to Naviant’s headquarters in Verona, WI and our satellite office in Middleburg Heights, OH.
Has my account manager changed?
For most customers, your account manager will not change. All current DoxTek sales and technical staff members will also be joining the Naviant team. In instances where there will be a transition in account management, Naviant will communicate those changes directly to affected customers in the near term. If you do not know who your account manager is, please contact Dwayne Ritchie, VP Sales, at 310.991.4080.
I am in the middle of an implementation. How does this acquisition affect my organization?
Please continue to move forward with your implementation. Our commitment is to make the integration of the DoxTek team as seamless to you as possible.
Do I need to approve the assignment of my DoxTek agreements to Naviant?
We are in the process of reviewing all legal agreements and will let you know if we need to have you sign anything to make the transition to Naviant. Our goal is to make this a seamless transition for you. If you have any questions or concerns, please feel free to reach out to Jason Bruner, Naviant’s Controller at firstname.lastname@example.org or call 888.686.4624. Alternatively, you can contact Michael Miles, President & CEO of DoxTek.
Should I remit invoice payments to Naviant moving forward?
Please submit payments to the company that issued the invoice. Naviant will be issuing invoices for services provided in February and subsequent months and for software renewal terms beginning on or after January 1, 2020.
What if I have accounting related questions?
If you have any Administrative questions, please reach out to our Contract Administrator, Carrie Saurbeir at email@example.com and she can help answer any questions for you or get you any additional forms you require, like Naviant’s W-9 form or a sales tax exemption form. Those Administrative documents can be returned to firstname.lastname@example.org.
Does Hyland Software & ABBYY support this acquisition?
“Hyland fully supports this acquisition, and we believe Naviant is a shining example of a top OnBase partner that provides exemplary delivery and support to their clients,” said Eric Miller, Director of Channel Sales at Hyland. Joe Rayfield, VP Americas/Japan/Australia/NZ for ABBYY Group says, “We are excited to partner with Naviant to continue to grow and support DoxTek’s ABBYY client base, and we look forward to Naviant’s continued investment in the Digital IQ market.”
When will I hear from Naviant?
The acquisition was officially finalized on December 31, 2019. In the coming weeks, you will hear from our marketing team about all of the exciting opportunities Naviant provides to our clients, including free training webinars, newsletters, blogs, and our Annual Summit to name a few. We plan to host a “Welcome to Naviant” webinar on January 23, 2020 that will introduce you to our executives, combined support and implementation teams, our culture, and all of the additional free resources you now have access to as one of our clients.
Who is Naviant?
Business processes and solutions that empower better and faster decisions are what we do best. As a nationally-recognized intelligent automation solutions integrator and business process consulting organization with over 30 years of experience headquartered in Verona WI, our clients do more with less by streamlining processes and gaining visibility into the information they need to make better decisions. As a long-standing key partner of Hyland Software, As a long-standing key partner of Hyland Software, Naviant helps organizations operate more efficiently using the OnBase software platform, ABBYY and Brainware intelligent capture platforms, and Kryon Robotic Process Automation platform. Naviant is a top-tier partner for OnBase, a single enterprise information platform for managing content, processes, and cases, that combines ECM, case management, business process management (BPM), records management, compliance, and capture functionality on a single platform. In addition, Naviant also partners with Kryon Systems for Robotics Process Automation (RPA) technology to enable organizations to drive business agility and efficiency by offloading repetitive high-volume work to a digital workforce (aka software robots). Process focus. Excellence.