Business Process Outsourcing Industry
Reimagine Your Operations with Intelligent Automation

Transform the way your organization works by harnessing the power of intelligent automation to expedite operational efficiency. We help you simplify your operations and redefine what outstanding service means for your customers with automated solutions, strategic advice, and business processes that scale to meet your needs.

Elevate Your BPO Efficiency with Automation

Business process outsourcing (BPO) automation is helping BPOs streamline their operations by significantly boosting efficiency and reducing costs. As a result of these top technologies, you can optimize your workflows to deliver superior service quality, leading to higher customer retention rates, substantial cost savings, and accelerated process times.

Customer Retention Rate

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Reduction in Cost

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Reduction in Processing Time

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Advanced Automation for BPO Operations

Intelligent automation helps BPO providers efficiently handle high volumes of structured and unstructured documents, meeting customer expectations for accuracy and speed in the process. As complex demands grow and seasonal workload spikes hit, this technology has become a vital tool to help BPOs consistently meet the moment.

Naviant is strong in serving highly-regulated industries due to its strengths around security.

“Naviant is strong in serving highly-regulated industries due to its strengths around security. It is able to effectively comply with strict data privacy restrictions that large public institutions have by having good experience around things like data encryption and providing role-based access.”

Vice President

BPO Healthcare Customer

Key Automation Benefits for BPO

Increase Operational Efficiency with Automation

Improve your data quality, expedite your document processing, reduce costs, and respond to your customers faster with intelligent automation. This way, you can scale your operations and meet any complex demand that comes your way, from seasonal workload spikes to multilingual requests.

Fulfill Service Level Agreements On Time

Speed up your document processing to respond faster and consistently meet your SLAs by achieving greater data accuracy within your documents.

Minimize Operational Costs

Streamline your workflows and lower your operational expenses by reducing the need for manual intervention within your processes.

Protect Sensitive Data

Audit your data collection with ease and precision to remain compliant with regulations, from HIPAA to GDPR and more.

Automate Manual Processes

Capture, extract, and deliver accurate, ready-to-use data from your documents, regardless of format, and without taking time out of your employees’ days.

Customer Story

Healthcare Payer Speeds Processing by 72% With ECM

The Government Health Administrators (GHA) division of Wisconsin Physicians Service Insurance Corporation (WPS) revolutionized its processes with advanced workflow technology. This technology helps provider enrollment staff complete work in 17 days, compared to the 62 days it used to take – a 72% improvement.

Discover the Impact

How to Use It

Meet Complex Demands Quickly with Intelligent Automation

Meet the complex demands and outstanding service your customers require with AI-powered intelligent automation technologies. From expediting document processing to faster response times and cost reductions, it’s all possible with the right combination of tools.

Areas to Automate

Intelligent Document Processing (IDP)
Process Analysis
Precise Document Processing
Make Data-Led Decisions
Faster Processing with Low Code
Process Monitoring
Remote Customer Onboarding

Intelligent Document Processing (IDP)

Automate the classification, extraction, validation, and archiving of data from various document types using intelligent document processing (IDP).

Digitize paper documents and store in a searchable database
Automatically categorize and tag documents based on content
Route documents to appropriate departments or individuals for approvals
Generate summaries and extract key information for easy review

Process Analysis

Pinpoint the highest-impact process enhancement opportunities with user-friendly point-and-click analysis tools.

Gain full visibility into your processes, allowing you to achieve continuous improvement over time
Enhance the customer journey with fewer errors and smoother, faster processes
Establish data-driven evidence of protocol, compliance, and SLA risks, easing the audit process

Precise Document Processing

Use AI-powered intelligent automation technology to automate your document workflows end-to-end, including those with industry-specific needs.

Transform documents of various formats and over 200 languages into actionable, structured content
Enable electronic search capabilities, increasing your documents’ accessibility
Accurately detect and extract tables and line items like invoices, medical reports, and financial reports

Make Data-Led Decisions

Draw from real-time data across your IT systems to recreate your processes end-to-end using AI-powered intelligent automation, unlocking the full picture of your workflows and their path variations.

Visualize how your processes actually work, from process outliers to steps that routinely lag, enabling data-driven decisions
Simulate process change ideas before implementing them, allowing refinement for better results without financial impact
Access real-time event log data from your IT systems, giving you data more accurate and unbiased than you could get from your staff or any other source

Faster Processing with Low Code

Automate the manual, error-prone tasks of capturing and extracting document data, ensuring that it’s accurate and process-ready without human input.

Automate processes faster with user-friendly low-code technology
Quickly and accurately process any document, whether it’s structured, semi-structured, or structured, and even handle complex data types like barcodes, check boxes, and handwriting
AI-powered intelligent capture technology can be trained and learns as it goes, delivering increasingly accurate results over time

Process Monitoring

Monitor your workflows in real-time 24/7 to detect potential issues, all with no user input required.

Keep up with the metrics you care about most and resolve potential issues quickly by receiving instant alerts
Ensure compliance and maintain legislative requirements and company SLAs
Monitor your automation implementations’ impact and track KPIs in real-time

Remote Onboarding

Deliver a streamlined, mobile-first customer onboarding experience, all while meeting the highest security standards.

Improve customer onboarding completion rates by letting customers upload documents directly from their phones
Increase customer retention by offering a user-friendly interface and making it easy to submit documents from anywhere
Prevent fraud by verifying new customers’ identities, building trust with your existing customers, and preventing the intrusion of scammers in the process

Ready for Less Repetitive Work?

Let our experts guide you toward the right solution to improve your processes and unleash innovation.

Let’s Talk

Customer Stories

Every Success Story Starts With a Vision

Our customers inspire us every day. It’s our privilege to help them achieve their goals and reimagine what’s possible.

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We need partners like Naviant who have the experience doing similar implementations with large insurance companies.

“New workflows require a lot of thinking, and we need partners like Naviant who have the experience doing similar implementations with large insurance companies. We have some of their staff embedded into our teams for building code, acting as product owners and product managers to refine roadmaps, select use cases, and more.”

Executive

Business Process Outsourcing Customer

Technologies

Building The Bridge Between Now & Next

Our deep consulting and technical expertise helps us build solutions that automate your most time-consuming work. We combine Intelligent Automation tools in unique ways to help you reimagine work to solve your most complex problems and deliver exceptional outcomes.

Learn More About Our Technologies

Why Choose Naviant?

Your vision is our priority. We start by understanding your goals and discovering the right path forward together with a process-first approach. This collaborative approach helps us design solutions that automate the highest-impact processes and tasks, drive operational excellence, and build lasting success.

See Why Organizations Choose Naviant

They offer an industry leading consulting group.

“Naviant is a great company to partner with. They offer an industry leading consulting group and an outstanding customer service team.”

Joe Hill

Director of Business Workflow Solutions, Optum

See What Customers Are Saying

I think the biggest surprise came when the Naviant team came and started talking to us about the design. They’d ask what our pain points were – if we had any wish in the world, what would we change – and 90 to 100 percent of the time, they’d come back with a solution. The big thing is to take the time to change the process, not just plug in a new system. If you go in saying, ‘This is how I’m going to do this,’ you’re missing the opportunity to institute real change.

Sheila Bechmann

Vice President of Operational Claims, WPS Health Insurance

Naviant knows how to manage policy documents, the policy admin process, and how to build a custom customer communication management platform.