SAN DIEGO, CA.; SYRACUSE, N.Y.; VERONA, WI.; MIDDLEBURG HEIGHTS, OH.; OREM, UT. – September 15, 2021 – Mitchell International, Inc., a leading smart technology company that simplifies and optimizes P&C claims handling, headquartered in San Diego CA, was honored by Naviant Inc Wednesday morning at the 2021 Naviant Summit for its outstanding achievements in Digital Transformation. Mitchell International was awarded the 2021 Innovation Award and recognized for its creative and highly successful innovative uses of OnBase document management and ABBYY capture solutions.

The criteria for the prestigious Innovation Award are based on how the solution has changed the way the organization does business, the return on investment, and the extent to which the organization is using the solution to meet broader organizational goals. Additionally, the award’s criteria consider the level of innovation and creativity present in the organization’s development, use, and vision for the solution.

Mitchell International, a leading expert in the P&C industry that enhances and accelerates claims processes for more than 300 insurance companies through its comprehensive software and service solution portfolio, was awarded for its creative, expansive use of its OnBase and ABBYY intelligent process automation solutions. Before implementing these solutions, the company relied on a manual, time-consuming process to meet its clients’ needs regarding outsourced bill review, which inhibited productivity and delayed response times.

Mitchell International - Automation Journey

Today, Mitchell International uses Document Management to OCR capture and classify documents like bills and set up and manage user roles. Mitchell International has also used it as a user-friendly online portal for client communications.

“We’re very pleased with what we’ve been able to accomplish using OnBase and ABBYY. Automating our bill review workflow has simplified the entire process while leading to marked productivity gains. Our clients have responded positively to this change as well, as the client-facing Exception Manager enables intuitive client input, and we’re able to respond to customers more quickly.” -Norman Tyrrell, Vice President of Product Management, Mitchell International

We are very excited to be awarding the 2021 Innovation Award to Mitchell International in recognition of their continued proven ability to find new ways to utilize and optimize their solutions,” said Michael Carr, President & CEO of Naviant. Naviant takes great pride in supporting Mitchell International’s initiatives and sees them as a shining example of digital transformation excellence for all organizations striving for innovative change.”

“Looking to the future, Mitchell International plans to roll out Document Management to more clients and applications in phases to further extend its solutions’ impact. “

About Naviant

Business processes and solutions that empower better and faster decisions are what we do best. As a nationally recognized intelligent automation solutions integrator and business process consulting organization with over 30 years of experience headquartered in Verona WI, our clients do more with less by streamlining processes and gaining visibility into the information they need to make better decisions. As a long-standing key partner of Hyland, Naviant helps organizations operate more efficiently using OnBase software platform, Brainware intelligent capture platform, and Hyland RPA platform, all of which are Hyland products, as well as the ABBYY. Naviant’s “process-first” approach brings focus to the importance of process improvement prior to implementing best-in-class ECM solutions and technology. Naviant is a top-tier partner for Hyland’s OnBase, a single enterprise information platform for managing content, processes, and cases, that combines ECM, case management, business process management (BPM), records management, compliance, and capture functionality on a single platform. To learn more about Naviant, please visit Process focus. Excellence.

About Kara

As a Naviant Content Writer since 2019, Kara is passionate about helping organizations unleash the power of technology to solve their business challenges. In her weekly articles, Kara breaks down the latest research, trends, and tips in the digital transformation world, specializing in intelligent automation, the cloud, AP & HR automation, artificial intelligence, change management, and more. She is also a Copywriter for the American Marketing Association-Madison, where she contributes bimonthly articles that interview industry experts and highlight the latest marketing trends. When she’s not writing, Kara is working on her latest art project, scoping out new music, or out for a run.