So, you’ve eliminated paper and automated your manual, repetitive processes, and your efficiency gains have you wondering, “what’s next?”
Good news: You’re ready to join the ranks of future-ready organizations leveling up their digital transformations using intelligent automation.
What is Intelligent Automation?
Intelligent automation consists of technologies that empower organizations with streamlined, agile processes for better business and smarter decisions. Examples of these technologies include RPA, AI, OCR, process mining, machine learning, intelligent capture, and more. Depending on your business needs, you may only implement one tool, but they are often combined for optimal impact. Unlike traditional automation, these technologies learn as they go, which means their performance improves in accuracy and efficiency over time. They anticipate the needs of your users and customers while allowing your employees to focus on more enjoyable, high-value tasks.
What Are the Benefits of Intelligent Automation?
Let’s explore 7 of the most powerful benefits that intelligent automation has to offer:
The Top 7 Benefits of Intelligent Automation
1. Save Time with Faster End-to-End Business Processes
Intelligent automation enhances your process’ efficiency and speeds them up. This acceleration is the most significant for processes where high volumes of data need to be moved or managed. Intelligent automation also provides real-time visibility into your operations. Tools like process mining technologies help you identify bottlenecks and inefficiencies and gain insights into precisely where and how they happen. They even offer specific ideas for process improvement. And faster, better processes also mean higher productivity and a more frictionless customer experience.
2. Increased Accuracy and Quality
Human error can be expensive and time-consuming to fix. Intelligent automation can complete tedious, error-prone processes like data entry precisely and consistently. As a result, your work quality improves, your processes become more standardized, and you encounter fewer errors.
Your output quality will also increase as your employees gain more time to tackle value-added tasks. That means they can finally start projects that once lost precedence to time-consuming manual processes. Even better, your employees can dive into creative, strategic, and innovative work that only humans can perfect.
3. Better Fraud Detection and Governance
When you lower your error rate using intelligent automation, you get the bonus of improving overall governance. This technology is also well-equipped to help you detect and prevent fraud. Intelligent automation can quickly detect document tampering and identify trends and suspicious patterns using AI when applied to the data collection and analysis processes.
4. Scalability and Agility
Intelligent automation is highly scalable. As a result, your organization can expand its capabilities to meet rising demand and support growth. Or, if specific capabilities no longer meet your needs, you can quickly scale down to reduce costs.
5. Better Service Continuity
Customers want to find the information or service they want when they want it. If your business relies solely on the 40-hour work week to provide these services, you’re bound to face impatient customers, if they stick around at all. With intelligent automation completing your business-critical tasks around the clock, you can meet demand anytime. Whether during busy peaks or off-hours, expanding your service availability is a massive gain for your customer experience.
6. Increased Compliance
Legal compliance for organizational policies is a concern for every organization, regardless of industry. Currently, the practices and systems that uphold them are overwhelmingly manual. But intelligent automation can help you mitigate compliance-related risks. When you set up a process using intelligent automation tools, you can rely on that workflow or process to execute consistently and error-free.
7. Save Money
Many benefits we’ve explored take their impact even further by helping to improve your bottom line. Since intelligent automation streamlines your processes, you can clear more work in less time, and that productivity means higher profit. Plus, intelligent automation will help you keep up with rising demands as your company grows and evolves, so you won’t have to funnel money into hiring additional staff. And as your processes gain accuracy and quality, you can lower error-related costs. Whether helping you cut costs or bringing in extra money, intelligent automation can deliver a wider profit margin. According to Deloitte, “Executives estimate intelligent automation will provide an average cost reduction of 22%.” But this rate may be rising, as Deloitte also found that “Organizations currently scaling intelligent automation say they have already achieved a 27% reduction in costs on average from their implementation to date.”
Adding Intelligent Automation to Your Digital Transformation
Now’s the Time
Intelligent automation is essential to leading your workforce to the future of work. Organizations that embrace intelligent automation will have a significant advantage over those who fail to invest in making their processes the best they can be. If intelligent automation isn’t a part of your digital transformation plan yet, you may fall behind your competitors. That’s why now’s the time to start.
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