Naviant Receives Top Customer Growth Honors from OnBase

VERONA, WI, MIDDLEBURG HEIGHTS, OH, & OREM, UT – Naviant, Inc., a top OnBase reseller, was recently honored at Hyland’s 2020 Executive Leadership Forum for winning the Customer Growth Partner of the Year!

Hyland Customer Growth Partner of the Year Award

Naviant was honored to be the first-ever recipient of this brand-new award from Hyland. It was focused on the top partner that expanded and enhanced its existing customer solutions in 2019.

Naviant’s unique approach to the customer experience sets it apart from other OnBase resellers. The Naviant team makes an ongoing effort to get to know each customer’s organization and industry over time. This close relationship enables Naviant to offer tailored, innovative ideas and solutions to automate their businesses even further. The goal is to help the customer reach its full potential and ultimately deliver better experiences to the people they serve.

“At Naviant, our prime focus is on our clients’ growth and sophistication,” said Michael Carr, President and CEO at Naviant. “We apply our technology and process automation expertise to help our customers stay ahead of the competitive curve and achieve their goals.”

As a top OnBase reseller that has won the OnBase Diamond Support Award 16 years in a row, Naviant believes that the key to customer growth is providing excellent customer support. Naviant’s 98%+ customer retention rate speaks to this commitment. Naviant is devoted to its customers’ success at every stage of the process, from the consultation phase to implementation and ongoing support provided by its Customer Success Team (CST). Naviant’s CST is a valuable resource for customers that offers them a wealth of technical expertise and experience with content management. CST also maintains a dedicated help desk where users can submit their inquiries and receive prompt help from the experts.

About Naviant

Business processes and solutions that empower better and faster decisions are what we do best. As a nationally-recognized intelligent automation solutions integrator and business process consulting organization with over 30 years of experience headquartered in Verona WI, our clients do more with less by streamlining processes and gaining visibility into the information they need to make better decisions. As a long-standing key partner of Hyland, Naviant helps organizations operate more efficiently using OnBase software platform and Brainware intelligent capture platform, both of which are Hyland products, as well as the ABBYY platform. Naviant’s “process-first” approach brings focus to the importance of process improvement prior to implementing best-in-class ECM solutions and technology. Naviant is a top-tier partner for Hyland’s OnBase, a single enterprise information platform for managing content, processes, and cases, that combines ECM, case management, business process management (BPM), records management, compliance, and capture functionality on a single platform. To learn more about Naviant, please visit Process focus. Excellence.

About Kara

As a Naviant Content Writer since 2019, Kara is passionate about helping organizations unleash the power of technology to solve their business challenges. In her weekly articles, Kara breaks down the latest research, trends, and tips in the digital transformation world, specializing in intelligent automation, the cloud, AP & HR automation, artificial intelligence, change management, and more. She is also a Copywriter for the American Marketing Association-Madison, where she contributes bimonthly articles that interview industry experts and highlight the latest marketing trends. When she’s not writing, Kara is working on her latest art project, scoping out new music, or out for a run.