Hyland just dropped a bombshell in the enterprise content management (ECM) world.

It recently announced new key product enhancements with the star of the show being new capabilities for its AI-powered Hyland Insight offering, which is designed to unlock the full potential of enterprise content.

But what does that really mean? This blog will break down what Hyland Insight is, the benefits it brings, and the significance of adding AI to ECM.

What is Hyland Insight?

What is Hyland Insight?

Hyland Insight is a new tool that uses AI to maximize the value of your content. Specifically, it ingests and processes unstructured data, structured data, configuration elements, rich media, and security and governance policies from your ECM platform to prepare your enterprise content for generative AI applications. And when your content is AI-ready that opens you up to a whole world of useful capabilities, like:

  • Knowledge discovery
  • Fact checking
  • Semantics
  • Analytics and automation
  • Metadata creation
  • Data comparison

Here are three key functions Hyland Insight brings to the table:

  1. AI Agents and RAG Technology: Users can now use AI agents and retrieval-augmented generation (RAG) to search, retrieve, and generate accurate and relevant information from their vast content repositories. This way, they can find the answers they need faster, accelerating processes and decisions along the way.
  2. Specialized Discovery AI Agents: Hyland Insight also augments your workforce with virtual AI agents that can perform tasks in the background alongside your employees. Based on your instructions, each agent specializes in a specific task and knowledge base using a set of documents you specify ahead of time. This way, you can benefit from targeted and efficient information processing.
  3. Trust and Transparency: Hyland Insight promotes accountability by providing access to source documents and information, ensuring that AI-generated insights can be traced back to their origins.

It’s worth emphasizing that Hyland Insight isn’t just another update to Hyland’s existing product line. For one, it’s a product that can be considered its own thing, functioning to revolutionize how businesses handle their content. But it’s also just one piece of a larger puzzle, with that puzzle being Hyland’s new vision that extends to:

  • Unifying and cloud-enabling existing Hyland content solutions
  • Expanding the capabilities of The Content Innovation Cloud
  • Integrating AI throughout the content lifecycle

So far, Hyland has moved forward with this vision with additional updates like:

  • Alfresco improvements for enhanced content-centric solutions
  • New Hyland RPA capabilities for automating repetitive tasks
  • Hyland for Workday integration for seamless content management within Workday
  • Cloud Self-Service Configuration for OnBase users
  • Updates to AP automation and healthcare solutions

What are the Benefits of Hyland Insight?

1. Access Information Faster & Easier

We’ve all experienced the time suck of needing to locate a document, but having no clue which system it could be in. You end up going down a rabbit hole from one system to the next, maybe even getting side-tracked along the way, and it’s beyond frustrating.

Hyland Insight aims to make this experience a thing of the past, with its AI capabilities making it easy to search across all your content repositories at once.

This function is also timely: 69% of leaders agree that ensuring employees have access to the content they need to be productive anytime, anywhere is pivotal to the employee experience.

2. Improve Your Customer Experience

The modern customer expects consistent, instant service without errors. Hyland Insight’s ability to accelerate business processes further than ever and retrieve documents quickly can decrease waiting time and deliver consistently positive experiences from one customer to the next.

3. Maintain Rigorous Security and Compliance

Through all the buzz that surrounds AI, it’s always worth remembering the tremendous responsibility we have around AI as far as ethics and security concerns go. Every organization’s enterprise content and processes need to be protected above all.

That’s why these concerns were top of mind for the designers of Hyland Insight, who instated rigorous data segregation practices. They also implemented comprehensive role-based permission controls across your organization’s business groups. And for added peace of mind, Hyland Insight extends data governance policies that Hyland ECM platforms like OnBase already have to these new AI-powered capabilities. This way, they’ll stay compliant.

4. Improve Your Processes Rapidly

If you’re aiming for rapid innovation, Hyland Insight’s architecture is built to allow for just that. It enables access to and rapid deployment of AI models. This way, you can remain agile in your pursuit of continuous improvement and remain competitive as a result.

5. Decision Intelligence

When you combine the strength of your employees and AI-enhanced insights, you can make more strategic decisions. Hyland Insight’s advanced analytics and AI-powered data retrieval capabilities can be used to guide your decisions in your daily work life.

Why Hyland Insight’s AI-Focused Approach to Content Management Matters

At a high level, these latest enhancements show us that Hyland is continuing to invest in its content management solutions to ensure that they evolve with the latest technology.

By harnessing the power of AI in content management, organizations will be able to extract more value from their data, make faster decisions, and stay ahead in this frankly competitive digital landscape.

As we move deeper into 2025 and beyond, it’ll only become clearer that AI-powered solutions like Hyland Insight will play a crucial role in shaping the future of how organizations manage, analyze, and leverage their content.

The question is no longer whether to adopt these technologies, but how quickly organizations can integrate them to gain a competitive edge.

As Naviant President and CEO, Michael Carr, recently said,

“The ability to unify and leverage unstructured content to fully engage in AI driven initiatives is truly exciting. Significant value can be unlocked with this technology to solve complex problems and deliver exceptional outcomes for our customers. We are excited to bring these latest innovations to help customers drive their business forward.”

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About Kara

As a Naviant Content Writer since 2019, Kara is passionate about helping organizations unleash the power of technology to solve their business challenges. In her weekly articles, Kara breaks down the latest research, trends, and tips in the digital transformation world, specializing in intelligent automation, the cloud, AP & HR automation, artificial intelligence, change management, and more. She is also a Copywriter for the American Marketing Association-Madison, where she contributes bimonthly articles that interview industry experts and highlight the latest marketing trends. When she’s not writing, Kara is working on her latest art project, scoping out new music, or out for a run.