Process automation is a driving force behind the digital transformation movement. This powerful technology empowers employees to focus on high-value work by removing slow, repetitive, and manual tasks, which increases efficiency and improves customer service.
The number of organizations turning to Robotic Process Automation (RPA) is growing exponentially. In fact, Forrester Research estimates that organizations will spend $2.9 billion on RPA technology in 2021. RPA technology aims to achieve automation goals by deploying bots that can recreate and execute on existing processes without needing humans to intervene. This complements other capabilities for true end-to-end automation.
Despite these trends, many organizations still struggle to figure out where to start their RPA journey. After all, not every process is ideal for RPA. The following checklist will help you determine the right processes and tasks that you should target for best results.