“We had a ton of paper. We had paper in every store room, every nook and cranny. We knew our process was broken.” Sheila Bechmann, VP Medicare IT
WPS is now paperless in Provider Enrollment and uses OnBase Case Management and electronic workflow to help them process work more efficiently and faster. WPS was taking 62 days to complete the review and certification of provider enrollment applications. With OnBase Case Management, WPS only takes 19 days to deliver the same work, an improvement of 69% in employee productivity that has far exceeded customer expectations. And they accomplished all of this in just 17 weeks with Naviant!