As technology grows in complexity and IT talent becomes increasingly scarce, more organizations are taking advantage of IT managed services to manage their IT infrastructure more efficiently. Managed services doesn’t just save you money and increase your operational efficiency by 45-65%. It can also be your saving grace in the event of common problems IT departments face. Let’s explore five common IT challenges that managed services use cases can solve.
5 Common IT Challenges Managed Services Can Solve
1. Business Continuity During Unexpected Departures
Unexpected employee departures and extended leaves happen, but when they’re a system administrator for your ECM solution, this scenario can reach nightmare territory. Whether the admin had projects in-progress or open production issues they were working on independently, their sudden absence leaves gaps that not just anyone with IT experience can seamlessly jump into. And given the current IT talent shortage, finding specialized candidates who can fill the role takes time.
Fortunately, managed services can help. With a team of experts in a broad range of IT specialties, your managed services provider will have an expert who can pick up where your admin left off. This way, you can get back to business as usual faster and take your time to find a well-qualified candidate. Or if you’re thrilled with your experience, you can opt to bring managed services on long-term or permanently.
2. Put New IT Employees on the Fast Track to Solution Proficiency
So, you’ve found a talented candidate to fill your vacant system admin seat, but they aren’t proficient in your solution yet. As a result, they aren’t efficient with resolving issues or implementing enhancements, so these tickets begin to pile up. You can put them in training courses, but that will only get you so far. What’s even better: letting a managed services team guide the new employee with personalized coaching and hands-on experience. This is a far more effective way for your employee to retain complex information like the best approaches to troubleshooting issues and how to translate requests from the business into technical specifications to implement. It’ll also make for a far better employee experience for your new team member. Instead of being left out to dry, they’ll feel supported from the beginning, increasing job satisfaction.
3. Get Your New Solution Off the Ground Running
When you first implement a new ECM solution, the first 6-12 months after the go-live event can be a tough transition. Once your digital transformation partner is no longer working alongside you every step of the way, taking ownership of your new solution’s management can be challenging. Even more intimidating, you may face a growing list of system enhancements that were beyond the scope of the initial implementation but are now urgently needed. Managed services can break through the chaos to implement these “phase 2” enhancements. They can even provide additional guidance as you get used to your new solution. And as your team works with the managed services experts, they can expand their skillsets and reach independence sooner.
4. Enhance Your Solution Faster
No rookie to ECM? Managed services can help you, too. Many organizations that are established ECM users face more system enhancement requests than they have time to implement. As a result, the pile continues to grow, and the employees who requested the improvements get impatient. Managed services can take on your list of enhancement requests and promptly implement them. Additionally, your managed services provider can provide best practice recommendations so you can set up a standard process for identifying and prioritizing enhancement requests.
5. Expand Your Solution to Maximize Your Investment
Everyone wants to get the most out of their technology investments. But knowing where to begin or even finding the time can be a non-starter. If you’re in this situation, your managed services provider can help. You’ll collaborate with consultants to design and implement customized solutions for your unique needs. Whether you’re looking to expand your solution to new departments, modernize your solution, move to the cloud, or implement an add-on technology like RPA, managed services can help execute these plans efficiently.
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Don’t let IT challenges limit your success. By embracing the expertise and support of managed services, your organization will overcome obstacles rapidly and ensure uninterrupted operations when challenging times arise. This way, you can unlock the full potential of your IT infrastructure and invest in your employees. If your organization could benefit from any of these use cases, we’d love to chat.
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