If you find yourself overwhelmed by the sheer volume of disorganized documents within your organization, you are not alone. For years, organizations across industries have battled this time-consuming, frustrating obstacle to productivity. But as technology has evolved, a solution has come to the rescue of document-heavy organizations everywhere: enterprise content management (ECM).
ECM is a technology that allows you to gain control of your organization’s critical information. Beyond this, you’ll also enjoy several other benefits of ECM along the way. Many companies face information overload in the form of documents, emails, invoices, contracts, and more. This challenge can cause problems that inhibit optimal efficiency in a variety of ways. With a strategic ECM solution, however, your organization will uncover benefits that will conserve precious resources and streamline your organization’s operations.
Benefits of ECM
1. Keep Track of All Your Information
While having a large quantity of critical information may be necessary and desirable, it can often lead to problems. You may find yourself frequently shuffling through an endless supply of papers that may be duplicates, incomplete, or filed incorrectly. In this scenario, an ECM solution will come to the rescue. You will then unlock the ability to have complete, secure document management, all while making your documents centralized and easily searchable. Additionally, each document will be automatically linked to the appropriate accounts, making for an even smoother experience. When an ECM solution organizes your information, you’ll be able to wow your customers with the kind of quality service your competitors can only dream of.
2. Reduce Operating Costs
Many companies are saving money by going digital, and an efficient way to do this is with an ECM solution. With an ECM solution at your service, you’ll be able to streamline organizational procedures that will lead to cost reductions across your organization. You will be able to slash your paper consumption dramatically. Soon, you will unlock all the financial gains that come from lower printing and shipping fees. Less paper may even free up extra office space that can be put to better use! Your employees will experience the difference too when they can reallocate resources to more valuable tasks.
3. Save Time
The more information you possess, the more time consuming it is to keep track of it all. And if your data isn’t organized well, it’s virtually impossible to analyze effectively. This is all the more reason to let an ECM solution step in to help streamline the process. An ECM solution will efficiently organize documents, making them easier to find and, by extension, save you time. As a result, you can increase productivity when you can reallocate your time to more critical tasks. You might be surprised by how much time and energy you will be able to free up – just another great benefit of ECM.
4. Improve Customer Service
When you unlock instant access, you get real-time visibility into the status of requests and transactions. This, in turn, allows you to attend to your customer’s needs faster than ever. Your customers will also enjoy being able to complete forms and make requests online. In addition to these benefits of ECM, the extra time that your solution will provide can be redirected to providing your customers with the high-quality service and seamless experiences they deserve.
5. Minimize Risk
An ECM solution can enforce security policies easily while keeping track of all documents assessed and the activities occurring on them. Your solution will also take care of reporting and auditing on both the information you may already possess or need. You’ll be able to ease your mind about retention periods because ECM solutions can automate retention times and records management.
6. Document Version Control
ECM solutions can help you gain version/revision control so you don’t have to worry about losing control over critical documents. Your team can work on a document at the same time while recording notes and comments on it. Your documents will also have time-stamped saved versions stored if you want to revert to an earlier rendering. With an ECM solution, your organization can experience more seamless teamwork and gain control over all aspects of your documents.