What is Content Services?

In the age of digital transformation, we have seen an evolution from document management to ECM, and now to content services. While content services is in its infancy, it is a concept we wanted you to be aware of as the next evolution of where the industry is headed.

Content services denotes a transition away from the storage of content across the enterprise and instead focuses on the active use of content – in context – by individuals and teams, both inside and outside the organization. In the future, organizations will move away from the concept of self-contained monolithic document repositories in favor of content services platforms that can aggregate content across multiple repositories and connect disparate applications. According to Gartner, a leading research and advisory company, content services consist of three core things: platforms, applications and components:

Content Services Platforms

According to Gartner’s report, content services platforms will have its own repository and may also integrate external repositories through connectors and APIs or packaged integrations. Common services available with these platforms include document management, search, indexing, categorization, capture, version control, workflow, records management, content analytics and more.

Content Services Applications

Applications provide business solution-focused capabilities, according to Gartner’s report. Naviant believes examples include HR onboarding and applicant tracking, legal contracts management and insurance claims management.

Content Services Components

Utility-based services that add additional capabilities to existing applications and platforms. For example, at Naviant we believe organizations may leverage a service component that translates English into Spanish, or an application that analyzes and automatically tags content.