Posted: Mar. 9, 2020
Naviant is Awarded the Marketing Excellence 2020 Partner of the Year by Hyland
VERONA, WI, MIDDLEBURG HEIGHTS, OH, & OREM, UT – Naviant, Inc., a top OnBase reseller, was recently recognized by Hyland as the Marketing Excellence Partner of the Year for the second year in a row. With over 300 Hyland partners worldwide, Naviant was selected for their innovation and dedication to pushing the envelope with marketing programs for existing and future clients… and delivering results.
Jen Hein, Marketing Director at Naviant, was asked to speak at the Hyland Executive Forum on how they have built a successful marketing program that better serves their customers. With one of the highest customer retention rates with Hyland, Naviant has dominated the Customer Experience category (Naviant won the newly founded 2020 “Customer Growth Partner of the year” award from Hyland) and has built a reputation within Hyland for having an incredible business model that takes really good care of their customers. Hein says, “We are responsible for driving that alignment of our customer experience within every area of our business. And our innovative approach to customer education in ways beyond the basics of webinars, blogs, and training courses has helped Naviant create very educated and happy customers.”
“Our team has a heavy lift each year with all the programs and campaigns we run, but I am so proud that we always rise to the occasion and deliver exceptional results,” Hein says. In 2020, Naviant plans to participate in over 40 live events that include hosting Client OnBase User Groups within their local government and tribal nation client base, as well as a more Advanced User Group for their more sophisticated clients.
In addition to everything else, Naviant hosts an annual OnBase Summit for its clients that Hyland continually recognizes as one of the best OnBase client events each year. Hein says, “We come together every fall and put on an incredible event for our clients that they look forward to experiencing. It’s an amazing opportunity to network and share ideas with other clients that are often looking to automate in the same way their peers already have, and to find new ways to solve process challenges with that great tool they already own called OnBase.” This two-day educational conference focuses on customers’ case studies, breakout sessions, industry roundtable discussions, hands-on Hyland OnBase training opportunities, an executive forum, and plenty of networking, all designed to help clients discuss and explore creative solutions to their business process challenges. Hein says, “I am so proud of our marketing team that we continue to innovate and deliver exceptional value to our clients. Huge thank you to my team of Katelyn Wied, Tim Sniff, Kevin Keys, Kara Martin, and Mary Sue Olson who rocked it again this year!”
In addition to receiving Hyland’s Marketing Excellence 2020 Partner of the Year award, Naviant was honored with 3 other awards this year, including 2020 Customer Growth Partner of the Year, 2020 Commercial Partner of the Year, and for the 16th year in a row, Naviant won the OnBase Diamond Support Award.
Business processes and solutions that empower better and faster decisions are what we do best. As a nationally-recognized intelligent automation solutions integrator and business process consulting organization with over 30 years of experience headquartered in Verona WI, our clients do more with less by streamlining processes and gaining visibility into the information they need to make better decisions. As a long-standing key partner of Hyland, Naviant helps organizations operate more efficiently using OnBase software platform and Brainware intelligent capture platform, both of which are Hyland products, as well as the ABBYY and Kryon Robotic Process Automation platforms. Naviant’s “process-first” approach brings focus to the importance of process improvement prior to implementing best-in-class ECM solutions and technology. Naviant is a top-tier partner for Hyland’s OnBase, a single enterprise information platform for managing content, processes, and cases, that combines ECM, case management, business process management (BPM), records management, compliance, and capture functionality on a single platform. In addition, Naviant also partners with Kryon Systems for Robotics Process Automation (RPA) technology to enable organizations to drive business agility and efficiency by offloading repetitive high-volume work to a digital workforce (aka software robots). To learn more about Naviant, please visit naviant.com. Process focus. Excellence.