Posted: Oct. 9, 2012
MADISON, Wisconsin – October 09, 2012 – Twenty-five years ago a small company was founded with the mission of running a business where employees were like family—not just a number, and where work-life balance was valued. Naviant, Inc., a leading solutions provider for business process and document management excellence, has experienced financial success and exponential growth by remaining true to this model and focusing on the well-being of their customers and employees.
Naviant credits the success of the company to their commitment towards demonstrating exceptional customer service, attracting talented employees and adopting innovative technologies. Its reach has expanded to serve more than 1,500 customers across the world and has positioned Naviant as one of the most successful enterprise content management solution providers in North America.
The company was started in 1986 as a micrographics dealer focused on helping industries “curb the paper problem” with emerging, document-imaging solutions. As the technology and times shifted and paper problems became more complex, Naviant invested in innovative process and technology to offer sophisticated businesses solutions that help each become more profitable year after year. Naviant’s business model allowed for expansion from a small business into a recognizable brand.
Naviant’s look has also changed throughout the years. In 2006, the company moved into its world-class corporate headquarters and expanded to include a state-of-the-art Physical Records Center division. Three years later a consulting division was launched called Naviant Group, focused solely on business process improvement around document-centric processes. Also in 2009, the company rebranded from its original name MTM and Naviant Group to become consolidated under the name Naviant, Inc.
The strong reputation for customer satisfaction that Naviant has built over time has developed into a more than 95-percent customer-retention rate that has allowed for continued success in both good and bad financial times. Naviant remains on the path they forged 25 years ago towards consistent and steady growth in revenue and profits.
Mike Suter, CEO and Founder of Naviant said, “Without the hard work of our employees and the loyalty of our customers, Naviant would not be where we are today. Our continuous success is a reflection of the family values that influence our company culture. A direction that Naviant will continue on for another 25 years.”
Naviant has been recognized for their outstanding customer service by winning Hyland Software’s OnBase Diamond Support Award ten years consecutively. Naviant holds an annual two-day educational conference provided to their customers free of charge to foster continued education. The company also gives back to the community it serves through programs such as the Arc-Wisconsin Disability Association, Second Harvest Food Bank, the Make-a-Wish Foundation and their company wellness program.
Naviant is the business process management solutions provider for critical process and document flow challenges. As a leading certified solutions integrator and support provider, we offer clients the highest level of experience, comprehensive services, and best-in-class solutions and technologies to bring business process and document management excellence across the entire organization. Headquartered in Verona, WI, Naviant also has a state-of-the-art records center for document storage, and offers full service scanning and conversion services. For 25 years, the company has been an industry leading strategic partner with more than 1,500 public and private organizations.
Naviant Group, a Naviant company, is a product agnostic consulting organization focused exclusively on improving document-centric business processes through workflow automation. Areas of focus include accounts payable, accounts receivable, human resources, and front office applications such as customer service.