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Naviant Support: 2011 Year in Review

Posted: Dec. 19, 2011

Thank you for choosing Naviant Inc. as your solutions partner.  You are part of a special group of customers who recognize the value and security that comes with each Naviant Support Agreement.

2011 has been challenging, fun and rewarding for our Naviant Professional Services Team, as we continue to deliver quality service and invest in training and software certifications for all your software support needs.  We are committed to continuous improvement and providing the highest quality of service in the industry.  We don’t force you to navigate through layers of annoying automated menus, outsource our call center to foreign countries, or have untrained professionals trying to help you with your mission critical systems. You always get a live person located in Verona WI to address every issue right the first time.

Survey Says…

In an effort to see if we’re living up to our commitment of professional and personable service for the past 25 years, we launched a customer satisfaction survey campaign. T he goal was simple, give our customers a fast easy to understand survey that provides feedback on a particular issue or project.  We discovered we were doing most things well but we had room for improvement in some areas, and we are seizing those moments through additional training.  Thank you to everyone who has participated, and we look forward to your survey feedback in 2012.

What’s New in Support?

In 2011, we hosted six webinars on a wide range of topics from the release of OnBase 11 to Disaster Recovery.  Naviant also launched two new communication tools, Naviant Live and the Naviant ECM Café Blog, to open the lines even further.  Naviant Live Chat allows instant chat with our Support Team, and the link is now available on our website (http://www.naviant.com/) or Naviant’s Facebook page (http://www.facebook.com/NaviantInc).  This link provides direct access to one of our highly trained qualified professional services team members that will provide you with answers anywhere you have internet access, all while you continue to work on other tasks or sit through a long meeting.  The Naviant ECM Café blog, authored by the Jen’s from Naviant Support, expands your industry knowledge with informative easy to read articles covering a wide range of topics. The blog is updated weekly and provides you the freshest take on industry information and the latest tips and tricks.  Please go to, http://blog.naviant-inc.com/ to subscribe today.

Finally, who could forget the education and fun provided at this year’s Naviant ECM Educational Conference in Wisconsin Dells?  Our new format including a full day of valuable training and a full day of shorter information packed sessions was a huge success.  The conference provided direct access the vendor experts, entertaining guest speaker Meagan Johnson on “Generational Differences in the Workplace”, and a delicious networking dinner providing you heaps of opportunities to expand your knowledge while having fun.  We are excited to offer a great education packed conference located in the beautiful Wisconsin Dells for 2012.

2012 Sneak Preview

Starting in 2012, all Naviant Tier Support customers will receive FREE OnBase Licensing installation and verification services!  Having one of our experienced and certified installers perform the installation of your licensing for FREE is incentive enough to make a New Year’s resolution to expand your OnBase ECM solution.

Thank You

If you have suggestions for training topics or observations about our support, either positively or negatively, please email supportmanagement@naviant-inc.com.

We look forward to continuing to build our relationship with your organization to help you achieve growth and success in the New Year.  Please accept our sincerest thank you and wishes for a safe and joyous holiday season. Happy Holidays!

Sincerely,

Chris, Greg, Jen S, Jen H, Josh and Gentry
Your Naviant Professional Services Team