On average, each staff member in Provider Enrollment has over 600 active cases to manage simultaneously with no way of knowing which case should be their next priority. As staff tried to manage six different piles of paperwork and priorities for each day, this required significant overtime, increased employee stress, and lowered morale. Working with Naviant, WPS implemented OnBase Case Management within 17 weeks across the entire department and has seen significant productivity gains.
“We are now about 50% more productive per full time employee. With that, we have reduce the scheduled and voluntary overtime, which allowed us to get much closer to budgeted levels.” Angie Mitchell, GHA Provider Enrollment Manager