Automate Order Processing and Accounts Payable – Exact Sciences Testimonial
Gary Frings is the Chief Information Officer at Exact Sciences. Exact Sciences offers noninvasive colon cancer screening tests. Launching their FDA-approved test just two and a half years ago, they have experienced rapid growth.
Exact Sciences assumed customers would order tests electronically through a web portal or with an integration to an electronic medical record system. Much to their surprise, most orders were coming in by fax. The need for a better way to manage the high volumes of documents and automate order processing became clear early on.
They met with Naviant and decided to implement OnBase, an enterprise content management solution, within their accounting department and then leveraged it to automate order processing. They plan to leverage OnBase in other parts of their business like distributing and storing test results, revenue cycle management area, and managing of appeals documents and invoicing.
OnBase integrated with the current order entry system and other existing software systems that Exact Sciences already had in place. Being a medical services provider there are a lot of regulations and requirements as it relates to document handling and managing patient information and medical test results. The OnBase software is flexible and has the workflow capabilities that allowed Exact Sciences to be able to build in document retention requirements, security and auditing of all access to that information.