When customer satisfaction is your number one priority, you depend on efficient and accurate sales processes. But when your order processing is manual and paper-based, you risk inaccurate data entry and a slow sales cycle. Fortunately, OnBase speeds sales order processing by immediately capturing all incoming order documents and extracting order information. Documents and data are stored, posted to the ERP and routed to appropriate staff. With OnBase, you gain efficiency in order processing, improving customer service and ultimately speeding payment receipt.
Key Benefits of a Sales Order Processing Solution
- Create efficiency through automated data entry and approval routing
In today’s business world, your sales orders come in a variety of formats – whether in the mail, through fax, via email, or as electronic orders. However, dealing with those sales orders can be difficult. This is especially the case when your staff need to immediately access and process them. OnBase captures orders in any format, and makes them immediately accessible and searchable – even faxes directly from the fax server, so there’s no need to print them.
- Improve customer service with easy access to documents and accurate data downstream
OnBase stores documents, offering staff quick access later in the sales cycle and customer relationship. Staff and management can access order documents directly from their desktop or mobile device.
- Reduce days sales outstanding
Improving sales order processing impacts the entire cycle and customer relationship. Speeding sales order processing shortens the overall order-to-cash cycle. As it processes your order quicker, you can deliver the product or service much faster and receive the payment sooner, reducing days sales outstanding. With revenue received and recognized faster as well as improved customer service, OnBase serves as your business’s competitive advantage, increasing efficiency and lowering costs.