3 Ways Automation Will Spark the Next Generation of Shared Services

For shared services leaders, process automation is not a new concept. It’s been a critical part of the conversation for years as organizations have continued to consolidate services and move their service centers up the maturity ladder.

But with new technologies emerging, like IoT and robotic process automation, what does that mean for automation as we’ve known it? How will process automation’s own evolution affect your shared services team’s existing or planned automation initiatives?

Three things to keep an eye out for regarding automation and the evolution of shared services talent:

  1. A New Talent Profile
    Whether the goal is finding ways to improve current processes or identifying unseen opportunities, shared services recruiters should look for candidates with the analytical skills to put all of the pieces together and make informed decisions based on data.
  2. Shared Services as Expert Consultants
    Shared services professionals need to think beyond their functional knowledge and expertise, and instead be more consultative to the business on a broader scale. They need to learn how to ask the right questions about goals and operating procedures in order to craft better solutions for their business partners.
  3. A New Focus for the Service Center
    The human element will always be necessary – so service centers should reserve the easy tasks for automation and reserve the brainpower of their staff for creatively solving business challenges.

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