Questions to Ask Your Vendor About an ECM System

Questions to ask your vendor

Purchasing an enterprise content management (ECM) document management software can be a large investment. As a result, the critical question remains: Are you asking the vendor all the right questions before making that commitment?

It is very likely that more than one ECM vendor will be able to meet the functional requirements you outline in your Request for Proposal (RFP). With  the help of this document, you will be able to make a more informed choice when the time comes. While a vendor’s proposal might meet your immediate document management software needs today, how confident do you feel about the solution’s ability to meet your future needs? The time has come for you to identify not only what the product can do, but how it does it. That will make a big difference in determining how you will customize and tailor the product beyond the initial licensing, as well as the overall cost of the solution.

Take a long-term view of the “price” of the solution

The puchase you are about to make is a long-term commitment, not just to the vendor but also to the product or products used to create your solution. You should be confident that the decision you make now is also the right decision for your future. Additionally, you should have confidence that your decision’s total cost of ownership (TCO) meets your expectations. The questions we suggest you ask focus on three particular areas. These areas include the cost to create, the cost to operate, and the cost to change your solution. The answers you receive will help you make the best decision for your organization.

To help determine the right questions to ask, review the following questions in this resource to ask your vendor. With these questions at your fingertips, you’ll be better prepared to select the ideal solution for your organization.

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