Public Records Request Management

Simplify public records requests with OnBase

The OnBase Public Records Request Management solution provides a single platform for the complete management of the records request management process from storage through request, tracking and fulfillment. Meet your deadline requests easily with the OnBase electronic document management solution designed to help you simplify request submission and fulfillment, with very little manual effort. From online request options and comprehensive record searches at the touch of a button, OnBase improves the process from the start and completes it with electronic delivery.

One solution to meet public records responsibilities and improve constituent service

To achieve this, OnBase solves some key challenges, like:

  • Simplify request submission and delivery for constituents: OnBase provides the option for both web-based and paper requests. After staff receive and fulfill a request, OnBase compiles the documents and posts them to an online portal where the constituent can easily download them for fast, efficient delivery.
  • Provide comprehensive search for complete request fulfillment: In addition to creating a single electronic location to store and retrieve all records, OnBase provides a range of search tools to identify potential records required to complete requests, including keyword and full-text searches.
  • Improve tracking of submissions: OnBase provides easy-to-use reports that identify bottlenecks and allow you to track any request. Meanwhile, OnBase Workflow automatically notifies staff when request deadlines approach so your team can prioritize even better.