Technology is every organization’s lifeline, driving efficiency and housing vital data. So naturally, it deserves maintenance of the highest quality. But as technology becomes more complex and the list of demands placed on IT teams grows, it becomes virtually impossible to support one’s network in-house sufficiently.
Managed services offers organizations expert support for their networks, with constant solution monitoring for proactive care. With their software solution in the skillful hands of a managed services provider, organizations can focus on what they do best.
To help you envision what managed services can do for you, we’ve compiled a list of the top 7 benefits you can expect to enjoy:
What Are the Top Benefits of Managed Services?
1. Make Your IT Team’s Work Lives Better
Gaining skilled assistance in the form of managed services goes a long way in benefitting your IT team specifically, but we’ll give you the rundown of a few here:
- For one, managed services can lighten your IT team’s workload as needed. Managed services can take on responsibilities with ease, as they offer a wide range of IT specialties. Even better, your managed services team will already know your solution and operations inside and out, so they’ll be able to assist seamlessly.
- If your IT team’s time is often taken by everyday tasks like system maintenance, you can probably name at least a few bigger projects that have had to be shelved due to lack of time. Fortunately, managed services can take on these daily tasks, allowing your staff the bandwidth to finally tackle these initiatives. This way, your employees will enjoy the challenge of taking on a new project, and your organization will benefit from the value these projects bring.
- Additionally, they won’t be left in the lurch the next time a coworker goes on vacation, extended leave, or unexpectedly resigns. This is a dreaded scenario. Not only does the remaining employee gain even more work to add to their heaping pile, but things can get even more dire if the new responsibilities require specific skills or context they lack.That means you can get back to business as usual faster, and your IT team can tend to their own work without feeling overloaded.
- When you bring on a new hire, managed services can make the training process easier. Say you have a complex tech stack – even if your new hire is rich in experience, it’s likely going to take a long time before they’re proficient in your unique arrangement. With managed services, you get a dedicated team member who can guide the new employee with personalized coaching and hands-on experience. This way, the learning experience will be more engaging for your new IT team member, and they’ll learn faster, too.
2. Proactive, Rapid Software Management
When your IT team has so many pressing issues dividing their time, sometimes issues fall to the wayside, and solution care becomes reactive. But an IT emergency like a security breach can cost your company millions and seriously damage your brand’s reputation. So don’t wait for something to break.
A managed services team can devote its full attention to your solution, allowing for proactive monitoring rather than reactive fixes. This way, you can get ahead of issues before they get out of hand and become serious problems. Managed services also offer on-demand support with fast response times, so your issues can be resolved with minimal wait time.
3. Access to a Single Point of Expert Contact
Your IT team is talented, but they can’t be experts at everything. And when you’re dealing with a new piece of technology, you’re bound to encounter new problems. Problems that your IT staff may not have the experience or knowledge to easily solve. With managed services, you get a team of experts at your disposal to keep your system functioning at its best. Plus, your IT team will be more productive when managed services take over some of its work.
Another big perk of managed services is the ability to streamline communications. Having multiple contacts can be confusing and lead to unnecessary inefficiency for you and your vendors. Instead, managed service providers offer a team of experts led by a single customer success manager (CSM). Your CSM will act as a reliable point of contact for you and your vendors when issues come up. And when the CSM is out of the office, you can count on your managed services provider to have an established secondary contact ready to assist. Plus, extra bonus, your managed services team knows your company and solution inside and out. This relationship allows them to provide personalized service you can trust.
4. Scale as Needed with Ease
As your organization grows and technology inevitably evolves, your demand for IT resources will likely change. Fortunately, a managed services provider can help you scale to accommodate new needs. It’s also easy to scale down resources when they’re no longer necessary. This means that you’ll be better able to support your customers during the busy seasons that require higher bandwidth. Managed services also make it easier for you to update, expand, and implement the latest tech to fit your changing needs.
5. Lower Labor Costs and Minimize Expensive Network Downtime
Managed services offer a predictable, fixed cost for maintenance activities while giving you access to premium tools without the ownership cost.
You also avoid the need to hire additional IT staff to fill the gaps in experience that can come with new technology. New hires can be astronomically expensive. Companies spend an average of $1,886 per employee each year on training alone. Cut out training costs from your budget by using a managed services team of experts who are already trained and always up-to-date on necessary certifications.
Plus, avoid expensive network downtime. Gartner estimates that network downtime can cost $5,600 per minute. But when managed services proactively monitor your solution, downtime-triggering issues are resolved quickly and often prevented altogether. And less network downtime ensures business continuity.
6. Make the Most of Your Solution From the Start
When you implement a new ECM solution or first migrate to the cloud, it can be challenging getting used to it all. During implementation and briefly after, you at least benefit from your digital transformation partner working alongside you each step of the way. So when it’s time for you to “go it alone,” it can be immensely helpful to bring managed services on for extra help. Many organizations who take this route use managed services to help them tackle their growing list of urgent “phase 2” system enhancements. But they can also help your team solve issues that arise and answer questions. With this extra assistance, you can enhance your team’s skillset and enable independent support in the future without experiencing as substantial “growing pains.”
7. Data Compliance
Your data faces numerous regulations to keep it safe. Consequently, your IT team must juggle hundreds of critical regulations and standards to determine relevant ones. They also must ensure that the organization fully complies with these standards. Managed service providers can take over compliance and auditing to keep you on top of data security regulations. They can also provide proof that your organization is in the clear by running reports and audits. As a result, your IT team can redirect their time and attention to other important issues.
Naviant Managed Services
Why You Should Trust Us with Your Solution’s Daily Maintenance
A managed services provider isn’t just a number you call when something breaks. It’s a valuable partner in your business’ short and long-term growth. At Naviant, we strive to get to know our customers, their business goals, and specific environments and use our expertise to help improve core operational and process challenges.
We Have You Covered
When you choose Naviant as your managed services partner, you get all the benefits we’ve already explored, plus:
- We’ll configure and deploy the latest dashboards for data processing for you.
- You gain a system admin, which is like gaining an employee dedicated to your system’s upkeep.
- We can perform updates to your existing processes.
- We’re here for break/fix support of your software.
- We’ll provide daily/weekly/monthly system adjustments.
- We provide admin training for your staff.
Naviant Managed Services
Learn more about what it’s like to partner with Naviant Managed Services.
Today’s organizations need more than reactive care for their software solutions. Managed services are a cost-effective strategy for organizations to increase competitiveness, tighten compliance, and boost overall efficiency. Plus, it can take the burden off you and your IT team so they can attend to other important issues.
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