If you’re like most IT teams today, you’re probably swamped.
Between rising demands and a skyrocketing to-do list, you may not even have the resources to get it all done. Regardless, being short-staffed and having knowledge gaps can result in severe business repercussions, pushing your organization into crisis. Even closer to home, it makes your IT team’s work life headache-inducing.
Organizations have tried contorting their budgets to hire additional staff to support and retain their IT talent, but the IT skill shortage makes qualified applicants few and far between. They’ve also tried upskilling their current workers to fill the skill gaps, but it can be time-consuming if they can find time in the day at all.
The new solution: Managed IT services. With a managed services partnership, you can crush all your goals while keeping your IT employees happy, fulfilled, and not overworked.
We’ve already covered the benefits managed services can bring to your business more broadly. Now, it’s time to focus on how managed services directly improves your IT team’s work lives:
5 Ways Managed Services Supports Your IT Team
1. They Won’t Be Left in the Lurch During Departures
When an experienced colleague unexpectedly resigns or goes on extended leave, you don’t just lose a coworker. You gain a heaping pile of work on your plate, too, especially if they’re a system administrator for your ECM system. You also may lack the context or skillset to pick up where they left off.
Managed services can fill these gaps instantly. Not only do providers offer a team of experts in a broad range of IT specialties, but these professionals will already be closely familiar with your organization’s solutions, allowing them to jump right in seamlessly. As a result, you can get back to business faster, and your IT team can focus on their own work without feeling overburdened.
One of our customers, an insurance company, benefitted from this offering when their OnBase Admin abruptly left the company, leaving a backlog of requests and ongoing projects for their coworkers to sort out. The company called on Naviant Managed Services to bring in a skilled IT expert who promptly picked up the pieces to get business running as usual.
2. Lighten Their Workload with Skilled Talent
When your IT team is stretched too thin, hiring another member to share the load sounds ideal. But if you’ve tried hiring IT talent lately, you know how difficult it can be. A managed services provider lets you benefit from experienced IT specialists without the hassle of talent searching.
Whether you need an IT project manager, business consultant, data analyst, or software developer proficient in your organization’s solution, a managed services provider can help. Plus, know that nothing is set in stone: As your IT team’s needs evolve, managed services providers offer flexible options that let you scale your services as needed.
And in dreaded scenarios like network issues that strike while the IT director is on vacation without email, your IT team back home won’t have to stress. Your managed service provider’s 24/7 support can give you peace of mind and alleviate the stress if a disaster does occur.
3. Unlock Time for Bigger Projects
You probably can think of at least a few projects that had to be shelved due to conflicting priorities despite their potential to expand your business. When managed services balances your existing staff’s workloads by taking on tasks like system maintenance, your employees will gain more time to finally dig into these initiatives. In doing so, staff will enjoy the change of pace that comes with tackling a big new project, and your organization will enjoy the benefits they bring.
4. Gain the Tools Necessary to Stay Engaged
Having the technology necessary to stay engaged with your coworkers or to simply do your job can make or break the employee experience. According to a recent Qualtrics study, only 20% of employees who feel they don’t belong are engaged versus 91% of those who feel they do – that’s three and a half times more. Investing in digital infrastructure can help, with a study by Future Forum finding that companies who do so see:
- 54% higher productivity
- Over 2x higher sense of belonging
- Over 5x enhanced ability to manage stress and anxiety
Of course, taking this leap isn’t easy, especially if you’re handling a tight budget. The good news is that when you partner with a managed services provider, you gain access to new technology you never had before. With managed services on your side, your team will have access to the tools they need to perform their jobs efficiently, boosting their engagement as a bonus.
5. Give New Hires a Better Training Experience
Training a new hire can be a tall order between the increasingly complex tech stacks organizations manage and the current IT skill shortage. In most cases, even if new employees have considerable IT experience, they have much to learn before they’re proficient in your unique setup. You can direct them to a training course, but that will only get you so far.
The more comprehensive, faster solution: assigning a managed services team member to guide the employee with personalized coaching and hands-on experience. These methods will help the employee retain complex information like how to translate requests from the business into technical specifications to implement or the best approaches to troubleshooting issues. It will create a more engaging, supportive onboarding experience for your new employee. And further, it’ll show them that you’re invested in their professional development from the start.
One of our customers, a tribal nation, hired a new OnBase Admin with limited experience, which limited their ability to resolve issues and implement new enhancements. They then turned to Naviant Managed Services, which provided OnBase experts who worked alongside the new admin for six months, coaching them on effective strategies to perform their job effectively. As a result of this hands-on training, the new admin soon became self-reliant in supporting customers and solving problems.
See Managed Services Use Cases in Action
Get 4 ways current Naviant customers are benefitting from managed services, including an insurance company, a tribal nation, a government institution, and an energy infrastructure company.
Give Your Team the Support They Need to Thrive
A strong IT team is vital to an organization’s success and growth. Partnering with a managed service provider doesn’t just expand your IT team’s knowledge, skills, and bandwidth. It simultaneously supports the people behind your team by relieving their stress, balancing their workloads, and helping them feel supported as a professional and as a person.
If you’d like to learn more about our flexible managed services offerings, drop a comment or question in the chat to start the conversation. We can’t wait to hear from you.
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