Naviant Receives Top Customer Growth Partner Honors from OnBase

VERONA, WI, MIDDLEBURG HEIGHTS, OH, & OREM, UT – Naviant, Inc., a top OnBase reseller, was recently honored by Hyland for winning the Customer Growth Partner of the Year award.

Naviant Sales Team

This was Naviant’s second consecutive year receiving this award from Hyland since its introduction in 2020. This award focused on the Hyland partner that most significantly expanded and enhanced its existing customer solutions in 2020.

Naviant’s unique approach to the customer experience sets it apart from other OnBase resellers. The Naviant team is dedicated to getting to know each customer’s organization and industry over time. This close relationship helps Naviant to provide tailored, innovative ideas and solutions to drive efficiency even further. Through this approach, Naviant aims to help each customer reach its full potential and ultimately deliver better experiences to the people they serve.

“Our primary focus is on our clients’ growth and sophistication,” said Michael Carr, President and CEO at Naviant. “Using our technology and process automation expertise, we are committed to helping our customers gain and maintain competitive advantage and reach their digital transformation goals.”

As a top OnBase reseller that has won the OnBase Diamond Support Award 17 years in a row, Naviant believes that the key to customer growth is providing excellent customer support. Naviant’s 96%+ customer retention rate speaks to this devotion. Naviant is committed to its customers’ success at every stage of the process, from the consultation phase to implementation and ongoing support provided by its Customer Success Team (CST). Naviant’s CST is a valuable resource for customers that offers them access to a wealth of technical expertise and experience with content management. CST also maintains a dedicated help desk where customers can contact support with their inquiries and receive prompt help from the experts. Naviant customers can always find a friendly, knowledgeable resource to help them achieve success. In addition to winning these top honors, Naviant was also awarded the OnBase Diamond Support Award and recognized for achieving Platinum Partner Status year after year.

About Naviant

Business processes and solutions that empower better and faster decisions are what we do best. As a nationally recognized intelligent automation solutions integrator and business process consulting organization with over 30 years of experience headquartered in Verona WI, our clients do more with less by streamlining processes and gaining visibility into the information they need to make better decisions. As a long-standing key partner of Hyland, Naviant helps organizations operate more efficiently using OnBase software platform, Brainware intelligent capture platform, and Hyland RPA platform, all of which are Hyland products, as well as the ABBYY platform. Naviant’s “process-first” approach brings focus to the importance of process improvement prior to implementing best-in-class ECM solutions and technology. Naviant is a top-tier partner for Hyland’s OnBase, a single enterprise information platform for managing content, processes, and cases, that combines ECM, case management, business process management (BPM), records management, compliance, and capture functionality on a single platform. To learn more about Naviant, please visit Process focus. Excellence.

About Hyland

Hyland is a leading content services provider that enables thousands of organizations to deliver better  experiences to the people they serve. Find us at

About Kara

As a Naviant Content Writer since 2019, Kara is passionate about helping organizations unleash the power of technology to solve their business challenges. In her weekly articles, Kara breaks down the latest research, trends, and tips in the digital transformation world, specializing in intelligent automation, the cloud, AP & HR automation, artificial intelligence, change management, and more. She is also a Copywriter for the American Marketing Association-Madison, where she contributes bimonthly articles that interview industry experts and highlight the latest marketing trends. When she’s not writing, Kara is working on her latest art project, scoping out new music, or out for a run.