Mobility and ECM: Extending Document-Intensive Processes Beyond Back Office
Many business processes are document intensive, making them ideal candidates for automation using an enterprise content management (ECM) system. ECM systems provide document management, eforms and workflow and reporting capabilities and – combined with mobility – give field workers access to all of the information they need to make decisions and move business processes forward at the point of service.
ECM solutions differ, however, in their level of support for mobility. This paper examines the specific capabilities that ECM systems must provide for mobility in this strategically important market.