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Solutions
Services
- Business Process & Workflow Consulting
  Naviant provides business process automation and workflow consulting focused on ECM and document management. Read More ›
- Technical Support for OnBase & ECM
  Naviant is a Top Tier OnBase Reseller and maintains a dedicated, award-winning help desk to provide the first line of support for OnBase & ECM Solutions. Read More ›
- Integrators & Support Providers for OnBase & ECM
  Naviant's Professional Services Group (PSG) provide our customers a depth and breadth of business sense and technical expertise. Read More ›
- Document Conversion Services Center
  Our Physical Records Conversion Center provides customers with full-service document scanning and Scan-on-Demand conversion services solutions. Read More ›
- Training
  Naviant is committed to ensuring that you and your team are updated, informed, and trained in your Enterprise Content Management solution. Read More ›
Resources
- Resource Library
  View case studies, videos, whitepapers, and more highlighting specific solutions for your business. Read More ›
- Naviant Summit
  Our two-day event focused on ECM industry trends and new ways to solve business process challenges while leveraging existing investments. Read More ›
- Events
  Latest industry events, upcoming conferences, and educational opportunities. Read More ›
- Partner Directory
  Naviant prides itself on our best-in-class enterprise content management (ECM) Solution Partners. Read More ›
About
- About Naviant
  Naviant provides ECM solutions that drive process efficiencies and insights into business data to empower executives to make better decisions. Read More ›
- Career Opportunities
  We are always looking for high performers to join our proven team of professionals. Read More ›
- Executive Team
  Meet some of the individuals who have helped Naviant remain at the top of our industry. Read More ›
- Newsroom
  Find press releases, company updates, industry information, and more. Read More ›
- Customer Portal
  Get live support, submit hardware & software support requests, and more. Read More ›
- Testimonials
  See why our customers love us! Read More ›
Blogs
- ECM Industry Blog
  Blog features business-focused content on industry trends, best practices, and how ECM is impacting today’s businesses. Read More ›
- OnBase Technical Blog
  Blog features OnBase technical-focused content for the end-user and/or System Administrator. Read More ›
Contact

Naviant Tiered Support Agreements

Naviant Tiered Support Agreements

Naviant’s Customer Care Group (CCG) provides our customers with a structured, multi-tiered support approach via Support Level Agreements (SLAs) to meet our customers’ system and business needs.

Priority and after-hours support is available, depending on the customer’s SLA, and can provide for immediate assistance outside of normal support hours.

Support Hours

Standard Business Hours are 8:00 AM – 5:00 PM CT Monday through Friday; Weekly Evening Hours are 5:00 PM – 8:00 AM CT Monday evening through Friday morning; and Weekend Hours are 5:00 PM – 8:00 AM CT Friday evening through Monday morning.

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Interested to see what ECM can do for your company?

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Solution Summary

Accelerating Accounts Payable

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Solution Summary

Speed Order Processing and Improve Customer Service

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"At one point we were spending over $10,000 every month … So far, we’ve cut that cost in half and expect to eliminate it altogether."

Denise Merkel, PyraMax Bank | READ MORE

"Naviant has a wide knowledge base on OnBase and business processes, and are always willing to go the extra mile. "

Jessica Zorman, Travel Guard | READ MORE

"Everyone we have worked with has been very professional, knowledgeable, courteous and timely with their responses."

Kurt Koeff, National Insurance Services of WI | READ MORE

"I enjoy working with Naviant because they are always friendly, very attentive and responsive to all my questions."

Yang Xiong, Footlocker.com/Eastbay & CCS | READ MORE

"Naviant has helped us every step of the way providing excellent and effective support."

Dave Kramer, FABCO | READ MORE