Naviant Tiered Support Level Agreements

Naviant Tiered Support Level Agreements

Naviant’s Customer Care Group (CCG) provides our customers with a structured, multi-tiered support approach via Support Level Agreements (SLAs) to meet our customers’ system and business needs.

Priority and after-hours support is available, depending on the customer’s SLA, and can provide immediate assistance outside of normal support hours.

Support Hours

Standard Business Hours are 7:00 AM – 5:00 PM CT Monday through Friday; Weekly Evening Hours are 5:00 PM – 8:00 AM CT Monday evening through Friday morning; and Weekend Hours are 5:00 PM – 8:00 AM CT Friday evening through Monday morning.

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Naviant Tiered Support Level Agreements

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