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  Naviant provides business process automation and workflow consulting focused on ECM and document management. Read More ›
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  Naviant is a Top Tier OnBase Reseller and maintains a dedicated, award-winning help desk to provide the first line of support for OnBase & ECM Solutions. Read More ›
- Integrators & Support Providers for OnBase & ECM
  Naviant's Professional Services Group (PSG) provide our customers a depth and breadth of business sense and technical expertise. Read More ›
- Document Conversion Services Center
  Our Physical Records Conversion Center provides customers with full-service document scanning and Scan-on-Demand conversion services solutions. Read More ›
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  Naviant is committed to ensuring that you and your team are updated, informed, and trained in your Enterprise Content Management solution. Read More ›
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  Naviant prides itself on our best-in-class enterprise content management (ECM) Solution Partners. Read More ›
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  Naviant provides ECM solutions that drive process efficiencies and insights into business data to empower executives to make better decisions. Read More ›
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Naviant Tiered Support Level Agreements

Naviant Tiered Support Level Agreements

Naviant’s Customer Care Group (CCG) provides our customers with a structured, multi-tiered support approach via Support Level Agreements (SLAs) to meet our customers’ system and business needs.

Priority and after-hours support is available, depending on the customer’s SLA, and can provide immediate assistance outside of normal support hours.

Support Hours

Standard Business Hours are 7:00 AM – 5:00 PM CT Monday through Friday; Weekly Evening Hours are 5:00 PM – 8:00 AM CT Monday evening through Friday morning; and Weekend Hours are 5:00 PM – 8:00 AM CT Friday evening through Monday morning.

Resource Request

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OnBase Integration for Microsoft Outlook

This month’s 30 minutes of enlightenment is focused on Integration for Microsoft Outlook.

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"At one point we were spending over $10,000 every month … So far, we’ve cut that cost in half and expect to eliminate it altogether."

Denise Merkel, PyraMax Bank | READ MORE

"Naviant has a wide knowledge base on OnBase and business processes, and are always willing to go the extra mile. "

Jessica Zorman, Travel Guard | READ MORE

"Everyone we have worked with has been very professional, knowledgeable, courteous and timely with their responses."

Kurt Koeff, National Insurance Services of WI | READ MORE

"I enjoy working with Naviant because they are always friendly, very attentive and responsive to all my questions."

Yang Xiong, Footlocker.com/Eastbay & CCS | READ MORE

"Naviant has helped us every step of the way providing excellent and effective support."

Dave Kramer, FABCO | READ MORE