Naviant Receives Top Platinum & Diamond Support Honors from Hyland

VERONA, WI, MIDDLEBURG HEIGHTS, OH, & OREM, UT – Naviant, a top OnBase reseller, was recently honored by Hyland for outstanding customer support and partner performance. Naviant was awarded the OnBase Diamond Support Award and recognized for achieving Platinum Partner Status year after year.

Naviant Support Team

Naviant, a long-time OnBase partner, has been awarded the OnBase Diamond Support Award for the last 17 years in a row. The criteria for this prestigious award are based on the ratio of employees providing support to customers, training, customer retention, and the percentage of customers using the latest release of OnBase. Hyland also considers customer feedback, requiring that the winning partner has a customer retention rate of at least 95 percent, which is based on annual renewals and customer satisfaction surveys. For the past several years, Naviant has also received Platinum Partner Status, which is awarded to Hyland’s top-performing partners based on the criteria of digital transformation experience and sales revenues.

Naviant uses OnBase content services and workflow automation software to help organizations boost their process efficiency. Naviant’s “process-first” approach emphasizes the importance of process improvement before implementing best-in-class solutions and technology, such as OnBase, Brainware, and Hyland RPA by Hyland.

“At Naviant, we provide the highest level of service and commitment to our happy customers, and we believe our 96%+ retention rate clearly reflects this dedication,” says Michael Carr, President and CEO at Naviant. “The best-in-class OnBase content services platform has a direct and measurable impact on our clients and helps them work more efficiently with less, and these top honors help set Naviant apart from the other OnBase resellers.”

“Hyland takes great pride in our global partner program, and we congratulate Naviant for their commitment to customer success and achievement as an OnBase Diamond Support & Platinum Partner award winner,” said Bill Kavanaugh, Vice President of Sales at Hyland.

As a long-standing key partner of Hyland, Naviant is a part of the Authorized OnBase Solution Provider community, an exclusive team of more than 300 Hyland partners worldwide. OnBase Resellers provide expertise and hands-on support for OnBase to their customers. Together with Hyland, they also offer customers the highest level of technical support as they receive ongoing OnBase training and the backing of Hyland. In addition to winning these top honors, Naviant was also awarded the Customer Growth Partner of the Year award for 2021.

About Naviant

Business processes and solutions that empower better and faster decisions are what we do best. As a nationally recognized intelligent automation solutions integrator and business process consulting organization with over 30 years of experience headquartered in Verona WI, our clients do more with less by streamlining processes and gaining visibility into the information they need to make better decisions. As a long-standing key partner of Hyland, Naviant helps organizations operate more efficiently using OnBase software platform, Brainware intelligent capture platform, and Hyland RPA platform, all of which are Hyland products, as well as the ABBYY and Kryon Robotic Process Automation platforms. Naviant’s “process-first” approach brings focus to the importance of process improvement prior to implementing best-in-class ECM solutions and technology. Naviant is a top-tier partner for Hyland’s OnBase, a single enterprise information platform for managing content, processes, and cases, that combines ECM, case management, business process management (BPM), records management, compliance, and capture functionality on a single platform. In addition, Naviant also partners with Kryon Systems for Robotics Process Automation (RPA) technology to enable organizations to drive business agility and efficiency by offloading repetitive high-volume work to a digital workforce (aka software robots).  To learn more about Naviant, please visit Process focus. Excellence.

About Hyland

Hyland is a leading content services provider that enables thousands of organizations to deliver better  experiences to the people they serve. Find us at

About Kara

As a content writer for Naviant, Kara’s goal is to help companies better understand how Naviant can assist them with their document management, intelligent capture, and workflow automation needs to reach their goals. Through authoring articles and blogs after researching and conversing with subject matter experts (SME), Kara transforms complex content into simple pieces that educate business users about how this technology can help them. When she isn’t writing, Kara can be found doing anything active or arts-related and supporting her alma mater, the Wisconsin Badgers.