Posted: Mar. 9, 2020
Naviant Receives Top Customer Growth Honors from OnBase
VERONA, WI, MIDDLEBURG HEIGHTS, OH, & OREM, UT – Naviant, Inc., a top OnBase reseller, was recently honored at Hyland’s 2020 Executive Leadership Forum for winning the Customer Growth Partner of the Year!
Naviant was honored to be the first-ever recipient of this brand-new award from Hyland. It was focused on the top partner that expanded and enhanced its existing customer solutions in 2019.
Naviant’s unique approach to the customer experience sets it apart from other OnBase resellers. The Naviant team makes an ongoing effort to get to know each customer’s organization and industry over time. This close relationship enables Naviant to offer tailored, innovative ideas and solutions to automate their businesses even further. The goal is to help the customer reach its full potential and ultimately deliver better experiences to the people they serve.
“At Naviant, our prime focus is on our clients’ growth and sophistication,” said Michael Carr, President and CEO at Naviant. “We apply our technology and process automation expertise to help our customers stay ahead of the competitive curve and achieve their goals.”
As a top OnBase reseller that has won the OnBase Diamond Support Award 16 years in a row, Naviant believes that the key to customer growth is providing excellent customer support. Naviant’s 98%+ customer retention rate speaks to this commitment. Naviant is devoted to its customers’ success at every stage of the process, from the consultation phase to implementation and ongoing support provided by its Customer Success Team (CST). Naviant’s CST is a valuable resource for customers that offers them a wealth of technical expertise and experience with content management. CST also maintains a dedicated help desk where users can submit their inquiries and receive prompt help from the experts.
Business processes and solutions that empower better and faster decisions are what we do best. As a nationally-recognized intelligent automation solutions integrator and business process consulting organization with over 30 years of experience headquartered in Verona WI, our clients do more with less by streamlining processes and gaining visibility into the information they need to make better decisions. As a long-standing key partner of Hyland, Naviant helps organizations operate more efficiently using OnBase software platform and Brainware intelligent capture platform, both of which are Hyland products, as well as the ABBYY and Kryon Robotic Process Automation platforms. Naviant’s “process-first” approach brings focus to the importance of process improvement prior to implementing best-in-class ECM solutions and technology. Naviant is a top-tier partner for Hyland’s OnBase, a single enterprise information platform for managing content, processes, and cases, that combines ECM, case management, business process management (BPM), records management, compliance, and capture functionality on a single platform. In addition, Naviant also partners with Kryon Systems for Robotics Process Automation (RPA) technology to enable organizations to drive business agility and efficiency by offloading repetitive high-volume work to a digital workforce (aka software robots). To learn more about Naviant, please visit naviant.com. Process focus. Excellence.